CallMiner is leveraging its 17 years of experience to offer a free webinar to help finance companies keep one of their most important departments functioning as the coronavirus impact intensifies — their call centers.
CallMiner’s Steve Chirokas and Brian LaRoche are set to be joined by Donna Fluss of DMG Consulting for an educational session titled, “Managing Contact Centers Through the Pandemic.” The webinar scheduled for noon ET on April 14 will focus on a quartet of topics, including:
• The actions you should take if you don’t have a business continuity plan for your contact center
• What technologies and applications are best suited to help you through these challenging times
• Best practices for managing contact center employees during this pandemic
• How to reassure customers that you are there for them
“COVID-19 has captured the attention of the world. Never before have developed countries confronted a virus that has reached such pandemic levels,” CallMiner said. “Times are tough and contact centers are taking the brunt of it. Leaders are challenged to find a balance between the needs of their employees and their customers.
“Join noted contact center expert Donna Fluss and customer experience leaders Steve Chirokas and Brian LaRoche as they discuss best practices to handle this pandemic,” the company continued.
Registration for the webinar can be completed here.