GWC Warranty, a provider of used-vehicle service contracts and related finance and insurance products sold through dealers, recently improved its online coverage lookup tool to better assist drivers in obtaining critical vehicle service contract information.
As part of GWC Warranty’s promise to deliver best-in-class customer service to dealers and their customers, the company explained the coverage lookup improvements include both aesthetic and functional enhancements designed to help drivers quickly find coverage information they need.
GWC Warranty also highlighted a redesigned layout is designed to make it easier to enter required information, while downloadable electronic contracts provide drivers an added level of detail about their coverage.
With the availability of electronic contracts through the coverage lookup tool, customers simply can enter their last name along with either an ID card number or the last six digits of their VIN. Providing this information will initially display a coverage snapshot with mileage, coverage level, dealership, expiration and term information.
Furthermore, a new coverage details link is also now available, which can provide drivers with a soft copy of their contract where they can find additional terms, conditions, policies and component coverage information.
The enhanced coverage lookup tool is the latest in a series of technology enhancements GWC Warranty has introduced to help provide a best-in-class customer service experience to dealers and their customers.
In addition to resources such as the Dealer Portal and the GWC Warranty Dealer App for iPads, the company also introduced a new website last year.
“Each technology enhancement was designed with the intention of making service contracts seamless, intuitive and easy-to-use for dealers and their customers in a way that aligns with GWC’s No Worries, Just Drive experience,” the company said.