Intellaegis, which does business as masterQueue, announced today during Used Car Week it has named a new operational strategist. 

The debt collection software company has named former Ally executive vice president Bill Ploog to its management team. 

Ploog joins Intellaegis investor, chief strategist and former CoreLogix co-founder Steve Schroeder, as well as John and Perla Lewis, co-founders of the masterQueue platform, on the team that has been tasked with overseeing the company’s 2019 expansion plans. 

Ploog, who spoke at Used Car Week on Monday, brings 33 years of experience driving operational improvements in the industry, including 22 years in executive positions. At Ally, Ploog worked to transform the company’s collections organization to successfully handle substantial non-prime and subprime growth in Ally's $84 billion portfolio, overseeing a staff of 2000.

According to the masterQueue release announcing the news, Ploog also spearheaded the concept and operational expansion of SmartAuction. 

 "As the probability of a past due account becoming a repossession or a total loss increases with each additional payment becoming past due, I am thrilled to help masterQueue expand its offering. masterQueue makes early stage, no contact collections a much easier process in the race against time to resolve account delinquency," said Ploog.

John Lewis added, “Being an entrepreneur can be a lonely job, but when you have the opportunity to work alongside talented and genuine people like Bill, its awesome. 

“I've also had the pleasure to work with and be mentored for years by one of the most successful fintech entrepreneurs, Steve Schroeder, and by the chairman of our board and former Exeter Finance chief executive officer Mark Floyd. When you add in our CISO (chief information strategy officer) and partner Jack Merry who has been with us overseeing security since day one, and at a time when security is more challenging than ever, I am so lucky to be surrounded by such a strong executive team…” he continued. 

In addition to adding Ploog to the exec team, the team at masterQueue, a Used Car Week sponsor, also announced this week it has been chosen as a Top 3 Finalist for the Sacramento Regions Most Innovative Software competition.

"When we launched at Finovate in 2011, we knew if we could automatically gather unstructured skip tracing data and add structure in the form of AI and workflow around the use of the data, we could create a compelling platform to automate the historically manual, time consuming skip tracing process. Although we're in the early stages of AI in debt collection, we're honored to receive this recognition alongside some amazing local innovators," John Lewis said. 

And speaking of awards, masterQueue lead software developer Sean Downey will also be honored during the Auto Remarketing 40 under 40 awards luncheon at Used Car Week on Thursday.  

masterQueue's chief information strategy officer Merry had this to say about Downey’s honor: "Sean has been with us eight years, and he oversaw the difficult transition of our development team seamlessly moving the masterQueue platform from its original lead developer to being under Sean's control, which is no small feat for a platform with well over a million lines of code. 

“His being recognized as one of the top developers in the auto finance industry is well deserved. The timing of this award being presented at Used Car Week, a day prior to the release of the most significant feature to date in masterQueue, the new callQueue, is appropriate,” he continued. 

The company described callQueue — the first version of which was released over a year ago — as a feature in the masterQueue Software-as-a-Service platform that provides data gathering automation and big data organization with State and Federal regulatory calling compliance, working to eliminate a manual process tedious for collection departments. The tool is designed to streamline the ability for lenders working to establish contact with customers who are behind in payments, and allows them to offer assistance to the customer before the loan goes too far delinquent.