A founding member of the Automotive Intelligence Council is making a segment of its business available 24 hours a day, seven days a week.
On Monday, MBSi Corp., announced the broadening of its technical customer support hours to help clients that use its repossession assignment management software and vendor compliance solutions at all times of the day.
The company said the MBSi customer success team now will be available around the clock to help all customers.
MBSi explained that it launched additional support hours to provide coverage for potential issues as further commitment to the success of all clients which closely aligns with the company’s central theme: “Driven to Serve You Better.”
MBSi president Cort DeHart elaborated about the strategy in a news release.
“We understand the asset recovery industry operates outside of normal business hours and we took the necessary steps to be the first to market with around the clock support ensuring all of our clients — lenders, forwarders and agents – have the back-end support needed to successfully manage their business,” DeHart said.
“We need to be available when our clients need us. With 24/7 support, our customer success team will be available to deliver best-in-class support them,” he went on to say.