New FrogData solution aims to smooth warranty claims & improve dealer cash flow
FrogData is looking to help dealerships meet the commitments made when selling warranties during the vehicle delivery process.
The company recently launched WarrantyMind, a data platform for warranty claims processing that designed to solve critical warranty administration problems at dealerships.
FrogData highlighted the WarrantyMind platform can integrate with the DMS, enabling warranty experts to file claims more accurately and much faster than the existing dealership process.
Because of its comprehensive integration with all DMS systems, FrogData explained WarrantyMind is able to optimize claims management, using data analytics to analyze each repair order to ensure accuracy and to improve the speed of filing. The dealership claims management team is then able to use the FrogData platform to track and file claims efficiently.
Key features of WarrantyMind include the following:
• Data-driven warranty claims management that analyzes every repair order and uses FrogData technology to ensure accuracy and speed of filing
• Instant communication through FrogData’s internal system with dealers for repair clarifications
• OEM-certified warranty experts with years of experience
• Real-time analytics on dealer warranty repair efficiency
• Integration with most DMS systems, so repair orders are already in the FrogData platform
“WarrantyMind solves a painful, and ongoing, issue for dealerships: the cumbersome, manual process of warranty administration, which can lead to significant delays in claims reimbursement and subsequent revenue losses,” FrogData vice president Chris Dulla said in a news release.
“In addition, today’s dealers face a critical shortage of good warranty claims administrators: WarrantyMind addresses, and resolves, this issue directly and efficiently,” Dulla continued.
Dulla noted that warranty administration is the single biggest driver of cash flow in a dealership and depends on good documentation by warranty administrators and technical repair staff, but that very often, claims pile up due to staffing issues.
In addition, FrogData pointed out that current and future industry trends make effective warranty administration even more important.
For example, increased consumer adoption of EVs and lease-based mobility models mean dealer’s warranty business will increase. Delay, or failure, to file these claims can cause significant revenue losses.
“As demand for warranty administration increases, WarrantyMind offers peace of mind to dealers because they can depend on its vast data analytics platform and AI to punch through the claims and process them automatically,” Dulla said. “And, with its direct one-to-one communication with the service manager, missing information will no longer delay claim submission.”
According to recent FrogData dealership reports, the WarrantyMind process is making a difference to the dealership bottom line.
For example, one dealer saw a 30% (4.2 days) improvement in the time it took to file a claim and reported a 10% lower rejection rate along with a five-day improvement in warranty collection efforts.
Additional dealers reported an overall lower cost for their stores, with many saving up to $25,000 in the first year of service alone.
“We designed WarrantyMind to be a total claims solution for dealers, one they can count on every day to open a critical revenue channel,” Dulla said. “So, it’s very rewarding to see that WarrantyMind is making a measurable difference in improving warranty cash flow and reducing overhead costs.”