Don Oliver went into retirement for about a year until he was recently lured back into the vehicle service contract administration business.
RoadVantage, one the fastest-growing providers of F&I programs for the automotive industry, announced the addition of Oliver as its senior vice president of operations.
Oliver is a 30-year veteran of the VSC marketplace, having spent the majority of his industry career with CNA National Warranty Corp. (CNA National), which was previously privately-owned by Paul Askos of Western National Warranty prior to acquisition by CNA in 1995.
As the executive VP of CNA National, Oliver developed many of the processes and practices of the administration departments that made the company a nationally known success. After a long and successful career, Oliver chose to retire in 2017.
After a year of reflection, Oliver began to realize that he still had the desire to offer more value to the industry. Through a CNA National partnership with RoadVantage, he was exposed to the product innovations and service levels the company provides and thus began discussions on how he might become part of the RoadVantage team.
A decision was reached that Oliver could be most effective in helping the company support its rapid growth as the senior VP of operations.
“We are ecstatic to have Don join our team at RoadVantage and bring to us his many years of valuable experience in administration,” RoadVantage chief executive officer Garret Lacour. “We know that quality administration defines the difference between a good versus a great provider.
Our young company is leading the market and setting new standards in product innovation with the highest levels of service. The last three years of Gold, Platinum and Diamond-level Dealers’ Choice Awards are proof of our success and the validity of our mission statement, to ‘deliver an exceptional customer experience.’ We’ve been very fortunate in attracting the very best talent and we know that Don Oliver’s administration expertise will help us continue our success as we further our vision,” Lacour went on to say.
Oliver explained why he accepted this new position
“I’m excited to help RoadVantage exceed expectations and to deliver an exceptional customer experience for agents, dealers and contract holders,” Oliver said. “As executive VP of CNA National, I worked with RoadVantage for the last five years.
“Originally, I was a little uncertain about the company’s ability to meet my own high expectations, but I must admit that I’ve been impressed with all they’ve achieved in a short period of time,” he continued. “When I decided to reignite my career, RoadVantage was the obvious choice. I couldn’t be more excited to join the team.”