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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

CFPB acknowledges key point in TMCC settlement

gavel and documents
Wednesday, Feb. 3, 2016, 05:11 PM
Nick Zulovich, Editor
Both the Department of Justice and the Consumer Financial Protection Bureau sent out press releases on Tuesday afternoon reporting the settlement the agencies made to resolve allegations that Toyota Motor Credit engaged in a pattern or practice of discrimination against African-American ... [Read More]

Elements in place to keep terms long

sales agreement 3
Wednesday, Feb. 3, 2016, 05:06 PM
Nick Zulovich, Editor
Kelley Blue Book estimated the average transaction price (ATP) for new vehicles in the United States climbed to $34,112 in January, representing an increase of $919 or 2.8 percent year-over-year. To keep that metal moving out of dealership inventory and ... [Read More]

3 benefits of Scan123, Auto/Mate integration

hands typing on keyboard
Wednesday, Feb. 3, 2016, 05:04 PM
SubPrime Auto Finance News Staff
This week, Scan123 announced the integration of its electronic document management system with Auto/Mate Dealership Systems. Officials said the integration can help dealers transition to a paperless environment, streamline workflow and help them to comply with federal law. “Integrating our system ... [Read More]

Toyota’s captive faces markup cap, $21.9M in restitution

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Tuesday, Feb. 2, 2016, 09:06 PM
Nick Zulovich, Editor
Some components of Toyota Motor Credit’s settlement with the Department of Justice and the Consumer Financial Protection Bureau released on Tuesday are similar to what the regulators reached with American Honda Finance last summer. The Justice Department and the CFPB ... [Read More]

Nominations sought for The CEO Issue

SubPrime_CEOIssue-01
Tuesday, Feb. 2, 2016, 03:01 PM
SubPrime Auto Finance News Staff
Chief executive officers flourishing in the subprime auto finance space juggle a host of responsibilities. They develop sensible strategies and lead teams to execute those plans, all the while remaining competitive and compliant with growing regulatory burdens. In an effort ... [Read More]

SCUSA aware of softening market share

earnings report
Monday, Feb. 1, 2016, 05:01 PM
Nick Zulovich, Editor
Santander Consumer USA highlighted that its auto financing originations moved higher both during the fourth quarter and for the full year. However, the finance company that also serves as the captive for Fiat Chrysler Automobiles acknowledged it lost market share. And ... [Read More]

Total complaints to CFPB near 800K

complaint pic
Monday, Feb. 1, 2016, 04:53 PM
SubPrime Auto Finance News Staff
Along with offering extra information about complaints from New York state and the New York City metro area, the Consumer Financial Protection Bureau updated the figure for its overall complaint total as of the close of 2015. As of Jan. ... [Read More]

NY brings more charges on dealers over F&I activity

koeppel nissan for SPN
Friday, Jan. 29, 2016, 04:36 PM
SubPrime Auto Finance News Staff
The attorney general in the Empire State found reason to bring more allegations against franchised dealership accused of illegal selling products and services through the F&I department. New York attorney general Eric Schneiderman this week announced a lawsuit against several ... [Read More]

CPS completes first securitization of year, totaling $329.5M

money 1
Friday, Jan. 29, 2016, 04:32 PM
SubPrime Auto Finance News Staff
Consumer Portfolio Services finalized the closing of its first term securitization in 2016 this week.  The transaction is CPS’ 19th senior subordinate securitization since the beginning of 2011 and the second consecutive securitization to receive a triple A rating on ... [Read More]

GrooveCar forms partnerships with 5 credit unions

shutterstock_215574814
Friday, Jan. 29, 2016, 04:18 PM
SubPrime Auto Finance News Staff
GrooveCar, an online vehicle buying resource for credit unions, highlighted this week that five new partners joined the program. The credit unions now leveraging the platform include: — Telco Plus of Longview, Texas — Picatinny Federal Credit Union of Dover, ... [Read More]
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