Using descriptive words such as unsubstantiated, puzzlingly and unworkable, it didn’t take long for industry associations to question again the methodology of the Consumer Financial Protection Bureau, which on Thursday finalized its policy involving its public-facing consumer complaint database. Now ... [Read More]

In what could be a wake-up call for dealerships and F&I managers when explaining how warranties work according to federal mandates, BMW of North America agreed to settle Federal Trade Commission charges this week that its Mini division violated the ... [Read More]

This week, GWC Warranty, a national provider of vehicle service contracts and related finance and insurance products sold through dealers, began to celebrate its 20th year in business. Since opening in 1995, GWC Warranty has partnered with more than 20,000 ... [Read More]

In the past, Consumer Financial Protection Bureau director Richard Cordray called complaints the agency’s compass. And earlier today, the CFPB finalized its policy about how those complaints are gathered and posted — and more importantly for finance company leaders — ... [Read More]

Executives representing community banks and credit unions want federal lawmakers to study the impact financial agencies are having on them considering that these smaller operations believe they are being hit with the same regulatory zeal as what’s being unleashed on much ... [Read More]

Although auto loan defaults are drifting slightly upward, analysts who generate the S&P/Experian Consumer Credit Default Indices aren’t ready to hit the panic button. Analysts from S&P Dow Jones Indices and Experian found that the February auto loan default rate ... [Read More]

ACI Worldwide, a global provider of electronic payment and banking solutions, announced this week that Westlake Financial Services selected ACI UP Bill Payment Solutions to facilitate customer vehicle installment contract payments and possibly save the finance company millions of dollars ... [Read More]

Primeritus Financial Services, a provider of repossession management, remarketing, title services and skip-tracing services, recently hired Wayne Acklen as chief financial officer, effective immediately. The company indicated Acklen will be responsible for leading Primertus’ financial, accounting, compliance and IT operations. ... [Read More]

Add LendingTree to the list of industry observers and players who don’t see a “bubble” coming in the subprime auto finance space. LendingTree analyzed the credit scores of subprime borrowers for vehicle installment contracts the company originated last year and ... [Read More]

Along with outlining the company’s upcoming training opportunities to help dealership F&I managers, Autosoft recently announced that StoneEagle has completed the certification process for integration with the FLEX DMS as part of Autosoft’s FLEX Connect program. StoneEagle offers fully supported ... [Read More]