Personnel moves by GWC Warranty & Carleton


GWC Warranty — a provider of used-vehicle service contracts and related finance and insurance products sold through dealers — and Carleton, a provider of compliant financing calculation and digital document software solutions, each made personnel moves this week.

At GWC Warranty, the company promoted Mike Silverman to the position of director of marketing strategy.

Silverman joined GWC Warranty in 2014 as the manager of product strategy and has since overseen product improvements and new product development aimed at helping dealers sell more vehicles. In his new role as director of marketing strategy, GWC Warranty said Silverman will have added input and influence over all aspects of the company’s marketing strategy.

“Mike’s accomplishments during his tenure at GWC have consistently contributed to the success of our dealer partners and in turn been a key factor in our company’s growth in recent years,” GWC Warranty chief executive officer and president Rob Glander said.

“We are confident that his leadership and vision for our future will continue to have a positive impact on GWC as a whole,” Glander continued.

The company also recently released the fourth video in the award-winning Behind The Wheel dealer story series.

The latest release in the Behind The Wheel series features Texas Cars Direct, a luxury used-car dealer in Dallas. GWC Warranty highlighted Texas Cars Direct’s story is one entrepreneurship and a unique zero-frills approach to buying high-end used vehicles that is complemented by a quality VSC product provided by GWC Warranty.

Owner Pete Bulban opened the dealership more than 35 years ago and has been making luxury vehicle ownership affordable ever since.

Behind The Wheel continues to uncover and document impactful stories of dealers and their personal visions for success,” Glander said. “The story of Texas Cars Direct is truly unique while also bringing to life the entrepreneurial spirit that so many dealers share.

“These types of businesses are a natural fit for GWC’s commitment to provide a best-in-class vehicle service contract experience,” Glander went on to say.

Behind The Wheel, winner of a 2015 Automotive Communication Award, pulls back the curtain to unveil the people and communities that make dealers successful.

Each dealership’s story also delves into how GWC Warranty’s service, products, training and technology align with dealers’ missions to operate reputable, successful businesses.

To view the story of Texas Cars Direct, as well as past Behind The Wheel videos, visit

Carleton broadens offerings & adds staff

This week, Carleton announced the second of a series of initiatives to help promote compliance success for its clients with federal regulatory changes possibly coming this year involving the Consumer Financial Protection Bureau and other uncertainty surrounding the Dodd-Frank Act.

Carleton expanded its compliance support with the addition of an expert with proven legal experience.

Attorney Sarah Way has joined the Carleton team, bringing with her valuable legal background and expertise which includes business law, contract development and documentation, intellectual property regulations, property insurance law and other litigation disciplines.

”I came to know of Carleton through its reputation in the local, South Bend community,” Way said. “But it quickly became clear that Carleton is a compliance leader in the area of consumer finance. I’m thrilled to be joining Carleton as they continue to grow and thrive in the industry.”

Way will be tasked with supporting Carleton’s software solutions. The comprehensive solution suite of CarletonCalcs, CarletonDocs, CarletonAudit, and CarletonAccess can help finance companies mitigate legal and regulatory risk compliance of consumer loan calculations. These technologies include federal and state-specific installment contract/lease calculations, digital document generation, electronic-audit reporting, and other compliance tools to support various financing compliance mandates.

“Sarah will add tremendous legal expertise to our compliance research department,” Carleton president and CEO Pat Ruszkowski said. “The addition of Sarah Way demonstrates Carleton’s long term commitment to provide lenders with expert solutions and support that will meet the ever changing compliance landscape.

“We intend to enhance our compliance leadership position in 2017 so that we can continue to help drive the success of our customers and earn their satisfaction and trust,” Ruszkowski went on to say.

Before Carlton brought on Way, its management team made the first of multiple executive additions expected this year by hiring Pete Radike as director of client and channel engagement.

Radike brings more than 20 years’ experience providing leadership and solutions to the consumer, business, mortgage, credit card, auto, and private label lending industries. His diverse industry knowledge and extensive client-centric background further enhances and drives the current Carleton team towards the future.

“Pete’s vast compliance experience providing nationwide LOS solutions greatly compliments Carleton’s 40 years providing compliance solutions to the consumer lending industry,” Ruszkowski said. “The addition of Pete represents Carleton’s commitment to drive current and future clients towards compliance success.”

Prior to joining the Carleton team, Radike spent nearly 12 years as director of product management and strategy at Fiserv.

“Carleton’s continued leadership in the mission-critical compliance industry for more than 40 years demonstrates its commitment to lending success on behalf of its clients,” he said. “It is both exciting and satisfying to join the standard-bearer for loan origination compliance throughout the financial services industry.”