PODCAST: Tackling complaints with Hudson Cook’s Patty Covington
Hudson Cook partner Patty Covington is back on the Auto Remarketing Podcast to tackle a tricky situation for finance companies.
Covington explained how there are different kinds of complaints finance companies often face. She then offered some recommendations for how finance companies can turn a negative situation into a positive one for the credit provider and customer.
Listen to the episode in the window below.