This week, Resolvion announced the launch of its new client success team. 

The skip-trace and repossession management firm explained the objective of this new initiative is to provide a more holistic and seamless approach to ensuring that client specific requirements are being properly coordinated and met as well as to generally make it easier to transact with the company.

The client success team is led by senior vice president of client services Claudia Plascencia and includes seasoned client success directors and quality audit Representatives.  Their role is to serve as a primary point of contact on overall relationship issues and coordinate action across the multiple departments that touch the client relationship.

“Customers are vital to our business, so focusing on them and their success with our products/services helps with retention.  When customers are happy and succeeding, it benefits our entire organization” Plascencia said in a news release.

Resolvion chief operating officer Scott Darling added, “this service is different than what we have been providing to clients.

“We need to be the leaders in the area of communication, both with clients and more importantly consumers,” Darling went on to say. “Our client success department helps us do that.”

For more information about Resolvion’s client success team, contact Plascencia at claudia@delmarrecovery.com or call (760) 431-6014.