Resolvion created a new division this week to leverage the experience and expertise of executive vice president Claudia Plascencia, who has been with the company for nearly 12 years.

The provider of asset recovery management solutions has launched a credit union and mid-market division, created to deliver specialized recovery services, stronger transparency, and a higher level of support for credit unions and mid-tier lenders.

Resolvion highlighted the division is designed to help credit unions operate with greater control, efficiency, and member focus by combining advanced recovery technology with a service model built around partnership and accountability.

“Clients will benefit from tailored recovery strategies, dedicated account teams, and real-time performance visibility, ensuring faster resolutions and improved member experiences,” Resolvion said in a news release.

The new division will be led by Plascencia, who also is the current board president of the National Automotive Finance Association and was in the inaugural class of Women in Collections and Recoveries honorees.

Under Plascencia’s leadership, Resolvion CEO Mike Thomas said, the new division will deliver measurable improvements in recovery outcomes while maintaining the empathy and compliance standards that credit unions value.

“This launch represents more than a new division. It’s a new era for how we serve our partners,” Thomas said. “Claudia’s expertise and leadership will ensure that every credit union and mid-market lender we support experiences a level of precision, transparency, and care that truly differentiates Resolvion in the recovery space.”