RoadVantage named its new operations support manager this week, choosing a professional with extensive experience in the rental-car industry.

The F&I product provider hired Mark Johnson, who RoadVantage described as an innovative operations professional and a visionary leader with a strong background in process improvement and solutions-focused strategies.

The company noted that Johnson has led teams ranging from 50 to 350 employees across functional areas of operations, supply chain, marketing, sales, maintenance and information technology.

Johnson’s previous experience is in the rental-car industry, where he was responsible for revenue growth, cost management, talent development, operational planning and facility management of multiple locations for Advantage Rent A Car and Avis Budget Group. He spearheaded an organizational transformation at Advantage Rent A Car by re-engineering the company’s management incentive program to drive revenue growth and impact key performance indicators (KPIs) while simultaneously introducing lean processes to reduce costs.

Johnson indicated the main factors that attracted him to RoadVantage include its dynamic growth and innovation.

“I feel honored to join the team at RoadVantage,” Johnson said about his new position through a news release distributed by the company.

“The company’s operations already function like a well-oiled machine,” he continued. “I look forward to adding my efforts to business processes to continue delivering a best-in-class experience to our agents, dealers and customers.”

Recognized for a collaborative leadership style and a keen ability to effectively translate complex operational concepts into tangible action plans, the company believes Johnson is a proven entrepreneurial leader who will help RoadVantage continue to achieve record growth.

“We are thrilled to have Mark Johnson join us as operations support manager,” RoadVantage chief executive officer Garret Lacour said. “RoadVantage leads the market in product innovations and service levels. Our 200 Google reviews, with a 4.8 overall rating and our top honors Diamond Dealers’ Choice Awards in 2017, 2018 and 2019 are proof of the validity of our mission statement, to deliver an exceptional customer experience.

“We’re excited to have Mark join our team to help us take our mission even further,” Lacour went on to say.