Both Toyota Financial Services and Wells Fargo put initiatives in place to help their customers affected by the recent series of wildfires throughout California, as well as the tornadoes that struck northern Texas last month.
The Toyota captive announced in a news release that it is offering payment relief options through a broad outreach that includes any Toyota Financial Services (TFS) or Lexus Financial Services (LFS) customer in the designated disaster areas.
In addition, to assist with recovery efforts for the tornadoes in Texas, Toyota is donating $100,000 to Dallas Independent School District (DISD). To assist with the wildfires in California, Toyota is giving $50,000 to American Red Cross and $50,000 to California Community Foundation’s Wildfire Relief Fund.
“Toyota Financial Services cares about the safety and well-being of its customers and wants to help those impacted by these natural disasters,” company officials said.
“Impacted lease and finance customers residing in the devastated areas may be eligible to take advantage of several payment relief options, some of which include:
— Extensions and lease deferred payments
— Redirecting billing statements
— Arranging phone or online payments
Toyota Financial Services said it will proactively attempt to contact customers via email or telephone in the affected areas to assess their needs and inform customers of the options available to them.
“We extend our heartfelt thoughts to those affected by these devastating disasters,” company officials said.
Wells Fargo disaster assistance
Meanwhile over at Wells Fargo, the bank recently announced a $400,000 donation from the Wells Fargo Foundation to aid in the state’s relief efforts as well as accommodations for affected customers, team members and more stemming from recent wildfires that have had a devastating effect on California and its residents.
Following this initial response, the company said it will assess the need for additional actions, according to a news release.
“Our thoughts and prayers are with the people of California who are impacted by wildfires across the state,” said Brandee McHale, head of the Wells Fargo Foundation. “Wells Fargo is committed to supporting relief efforts for those who are being displaced or who have lost homes, as well as for those who are vigilantly trying to save people, homes and land.”
The $400,000 total donation will be split between local nonprofits in northern California and southern California. Specifically, $200,000 will go to the American Red Cross to help people in the state affected by the California wildfires.
In addition, $150,000 will go to local organizations in support of relief efforts for the Kincade Wildfire, and $50,000 will go to local organizations responding to wildfires in the Greater Los Angeles area.
Customers who wish to contribute to the American Red Cross Disaster Relief efforts may do so by making donations through Wells Fargo ATMs in California through Nov. 12, or donate with Zelle in Wells Fargo Online or Wells Fargo Mobile.
The bank explained gifts to disaster relief can enable the Red Cross to prepare for, respond to and help people recover from disasters big and small. To donate money, go to the Wells Fargo mobile banking application, select “Send Money with Zelle.” Enter “American Red Cross” as the recipient, and type the e-mail address, email@example.com, in the contact field. Review the “First-Time Recipient” pop-up to ensure that the “Red Cross” is the recipient you’ve set up before sending.
For more information, go to www.wellsfargo.com/zelledonation. Customers also can redeem available Go Far Rewards for donations to American Red Cross relief efforts through Nov. 13.
In addition, the bank is proactively reversing Wells Fargo fees for impacted customers using non-Wells Fargo ATMs.
Furthermore, Wells Fargo has activated assistance for team members in the affected states via its WE Care Fund, which provides grants to Wells Fargo team members who face a catastrophic disaster or financial hardship resulting from an event beyond their control. This program is available to those affected by the California wildfires and is intended to help team members get back on their feet with basic necessities; in particular, it is intended to assist those team members who do not have other resources to help themselves.