Vervent got some help with its successor servicing responsibilities for the majority of Tricolor Holdings’ approximately 100,000 subprime auto loans by announcing an expanded partnership with Quanta Credit Services on Tuesday.

Vervent began taking on successor servicing chores last fall across the Tricolor auto finance portfolio following the company’s Chapter 7 bankruptcy filing in September.

Now, Quanta Credit Services is providing support for delinquency stabilization and borrower communications.

As successor servicer for approximately 100,000 subprime auto loans previously serviced by Tricolor Holdings, Vervent said through a news release that it has been managing elevated delinquency rates that pre-dated the bankruptcy filing and have continued during the portfolio transition.

The expanded engagement with Quanta, a partner Vervent has worked with for more than a year, brings specialized communications expertise to support borrower engagement and stabilize portfolio performance during this period of operational transition.

Vervent chief global services officer Jannet Zamora the move also reflects Vervent’s strategy of pairing its servicing operations with specialized partners to address evolving portfolio needs, particularly in backup servicing situations where operational challenges require targeted expertise.

“Servicing distressed portfolios requires operational discipline and proven communications strategies that help borrowers understand their obligations and available options,” Zamora said in the news release.

“Expanding our partnership with Quanta allows us to bring specialized delinquency management expertise to the Tricolor portfolio while maintaining the consumer-focused approach that has guided our work since assuming servicing responsibilities,” Zamora continued.

Under the expanded partnership, Quanta will support borrower outreach and delinquency management strategies designed to improve engagement rates and payment outcomes.

Quanta explained its approach incorporates behaviorally informed segmentation that tailors communication to how borrowers actually respond, with the goal of helping customers stay current on their loans whenever possible.

“Stabilizing performance in complex, stressed portfolios require clear communication and trusted engagement with borrowers,” Quanta Credit Services CEO J.D. Rainey said.

“We’re expanding our work with Vervent to apply our experience managing delinquency in distressed situations,” Rainey continued. “The goal is straightforward: help borrowers understand their options and maintain their vehicles while stabilizing portfolio performance for investors.”