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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Sale of Chicago Toyota store the latest step toward AutoCanada’s U.S. exit

Tuesday, Jan. 27, 2026, 12:28 PM
Auto Remarketing Canada Staff
AutoCanada’s move out of the U.S. continues with the sale of Toyota of Lincoln Park in Chicago. The Edmonton-based dealership and collision repair group said the deal is worth $11.2 million in cash for goodwill and fixed assets, excluding inventory ... [Read More]

Some things never change: Toyota, Lexus again top brands in J.D. Power’s Canada Residual Value Awards

Thursday, Jan. 15, 2026, 10:38 AM
Auto Remarketing Canada Staff
Change is a constant in the car business. Just not when it comes to J.D. Power’s Canada ALG Residual Value Awards. For the seventh consecutive year, Toyota claimed the top prize among mass-market brands, while its sister brand Lexus was ... [Read More]

Canadian auction sales looking up in new year

Thursday, Jan. 15, 2026, 10:30 AM
Auto Remarketing Canada Staff
Things are looking up at Canadian auto auctions. Especially the sale rates. According to Canadian Black Book’s latest Market Insights report, the average auction conversion rate for the week ending Jan. 10 was 50.8%, varying between 23.7% and 95%. It ... [Read More]

Neo Financial survey: 46% of Canadians say building credit is harder than ever

Monday, Jan. 12, 2026, 02:40 PM
Auto Remarketing Canada Staff
There’s a notable possibility that the potential car buyer at your dealership who needs financing to take delivery is more than a little skeptical about getting the necessary credit. According to a new national survey from Neo Financial, nearly half ... [Read More]

Canadian wholesale market’s December fall indicates ‘need for market correction’

Thursday, Jan. 8, 2026, 09:56 AM
Auto Remarketing Canada Staff
Canadian used-vehicle wholesale values took a tumble last month — and it was a long time coming. Canadian Black Book’s Used Vehicle Retention Index for December dropped 2.8 points, from 135.9 in November to 133.1, the most precipitous month-to-month fall ... [Read More]

OpenRoad Foundation goes bigger in ’26, committing $750,000 to community charities

Thursday, Jan. 8, 2026, 09:56 AM
Andy Friedlander
OpenRoad Auto’s charitable arm is flexing its muscle. After awarding $625,000 in grants last year, OpenRoad Foundation is going even bigger in its 2026 Community Giving Program, committing to $750,000 in total community grants to support charitable organizations and grassroots ... [Read More]

Dealer news: AutoCanada executive shift continues; Holand sells California Ferrari dealership

Tuesday, Jan. 6, 2026, 11:09 AM
Auto Remarketing Canada Staff
AutoCanada’s leadership shift continues. The Edmonton-based dealership group has named Fade Bouras as its new chief operating officer, effective Jan. 15, and has added John North to its board of directors. The additions are the latest moves in the wake ... [Read More]
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