Triggered in part by five accomplishments while with the company for the past eight years, Nordis Technologies on Wednesday named chief operating officer Nicole Miller to the additional role of president.

The provider of omnichannel customer communications management and payments technology solutions said Miller is now leading all day-to-day operations as founder Ronnie Selinger steps back from those responsibilities to dedicate more of his focus to the company vision, strategy and growth as chief executive officer.

Nordis highlighted Miller’s unique blend of operational expertise, product strategy, and people leadership has been instrumental in enhancing its competitive positioning and market expansion.

After joining Nordis in 2018 as vice president of client services, she was promoted to COO in 2020 and assumed oversight of the CTO role in 2024.

Among her accomplishments at Nordis, Miller:

—Developed and executed the strategy to protect Nordis intellectual property that has resulted in a patent of 27 inventions so far for its flagship customer communications management platform Expresso

—Implemented companywide standard operating procedures and key performance indicators

—Modernized and automated company infrastructure, including printing and mailing operations

—Designed and is overseeing the ongoing AI enablement of the company, including all internal systems and processes

—Led Expresso modernization, including improved user interface, features and channel integration to enhance client capabilities and experience

“Nicole is a skilled leader,” Selinger said in a news release. “She brings not only intelligence and discipline to the business but also a deep sense of care, connection, and purpose in how she leads people. She has been a true partner in shaping where we are today and where we are going.

“With new services and AI-enhanced products in our pipeline, we are building on the strong foundation and momentum that we’ve created together,” Selinger continued.

Before joining Nordis, Miller was COO of an AI startup focused on employee engagement. She also held key leadership roles at Zoom+Care, CarePayment, and Experian Healthcare.

Earlier in her career, she held operational and product leadership roles at SOE Software, WebMD, Sage, and RelayHealth, where she was known for building high-performing teams, developing scalable platforms, and championing customer-centric innovation.

“It has been exciting and gratifying to help upgrade and expand Nordis’ solutions, structures and systems to ensure we stay ahead of the curve in orchestrating how businesses communicate and get paid,” Miller said.

“As we continue to innovate, automate, streamline and scale, we are keeping our focus on enabling clients to meet changing consumer and industry expectations while delivering more engaging people-first billing and payment experiences,” Miller went on to say.