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Lenders, forwarders & agents discuss repo bottlenecks
Wednesday, Jan. 28, 2026, 07:16 PM
In another of the Used Car Week 2025 panel discussions focused on repossessions and recoveries, AutoSquared.ai co-founder Bahador Rahimi led a conversation that included lenders, forwarders and agents. The group exchanged ideas about how industry firms can smooth the bottlenecks ... Listen Here
Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here

Car-Mart Sacrifices Some Q4 Sales To Get Higher Downs

Car-Mart pic for Web
Tuesday, Jun. 24, 2014, 04:48 PM
Nick Zulovich, Editor
America’s Car-Mart president and chief executive officer William “Hank” Henderson cheered one specific financial metric after the buy-here, pay-here dealership chain wrapped up its 2014 fiscal year on April 30. And Henderson did so even though the way Car-Mart reached ... [Read More]

Key Takeaways From NABD’s Buy-Here, Pay-Here Week

photo for Ken's BHPH commentary
Tuesday, Jun. 24, 2014, 04:43 PM
Ken Shilson, NABD and Subprime Analytics
The National Alliance of Buy- Here, Pay-Here Dealers (NABD) recently completed two BHPH training conferences which were held at the Wynn Las Vegas on May 18 through 22. These two conferences included more than 100 speakers and approximately 1,700 attendees ... [Read More]

CFPB Interest In BHPH Dealers Growing Steadily

capitol hill for spn story
Tuesday, Jun. 24, 2014, 04:35 PM
Nick Zulovich, Editor
Maybe you heard it spoken in a 20 group meeting or around the lunch table at the auction. There's one buy-here, pay-here operator telling another, "I'm not worried about the CFPB. I'm just a small guy with 20 cars on ... [Read More]

Hall Of Fame Inductee Codding Describes Impact Of BHPH

Julian Codding -- NABD Hall of Fame for BHPH
Tuesday, Jun. 24, 2014, 04:31 PM
Nick Zulovich, Editor
The newest member of the Buy-Here, Pay-Here Hall of Fame explained the impact BHPH operators have by sharing the story about a vehicle delivery that wasn’t even a special finance deal. In fact, the delivery was for a $400,000 vehicle ... [Read More]

May Bankruptcy Filings Drop by Double Digits

gavel 4
Thursday, Jun. 5, 2014, 04:04 PM
BHPH Report Staff
Continuing an overall trend described by American Bankruptcy Institute leadership as a “nose dive,” total bankruptcy filings in May in the United States decreased 11 percent year-over-year. According to data provided by Epiq Systems, bankruptcy filings totaled 85,664 in May, ... [Read More]

Finance Express Launches Shop Management Integration to Boost DMS

mechanic 2_4
Thursday, May. 22, 2014, 07:05 AM
BHPH Report Staff
As a part of the company’s presence at the National Alliance of Buy-Here, Pay-Here Dealers National Conference this week, dealer management software solutions provider Finance Express introduced FEX SM. Executives described the solution as an exciting shop management platform that ... [Read More]

Spireon Now Offers 99.9-Percent Performance Guarantee

row of cars 4_3
Wednesday, May. 21, 2014, 05:37 AM
BHPH Report Staff
Along with enhanced telematics capabilities on the Sprint CDMA wireless network, Spireon opened the National Alliance of Buy-Here, Pay-Here Dealers National Conference on Tuesday by making a guarantee that the company believes is first in the GPS tracking provider space. ... [Read More]

NC Operation Requests Permission Before Releasing Payoff Amounts

sales agreement 3_8
Tuesday, May. 20, 2014, 05:34 AM
Nick Zulovich, Editor
It’s not yet a compliance mandate issued by a state or federal regulator, but EZWay Auto Sales doesn’t immediately release the payoff amount left on a contract when a customer chooses to trade and make a purchase at another store. ... [Read More]

PassTime, Hudson Cook To Offer Free Seminar During NABD Events

newspaper_0
Tuesday, May. 20, 2014, 04:47 AM
Nick Zulovich, Editor
Maintaining the collection of regular payments is one of the most important segments of the buy-here, pay-here business. Officials from PassTime and Hudson Cook want BHPH operators to consider two questions when they're evaluating technology to enhance their collection efforts. ... [Read More]

New AutoTrader.com BHPH Buyer Study Sheds More Light On Typical Customer Profile

buying car 4_2
Tuesday, May. 20, 2014, 04:43 AM
BHPH Report Staff
The National Alliance of Buy-Here, Pay-Here Dealers and AutoTrader.com teamed up to conduct a groundbreaking study to define the consumer profile of the average BHPH customer and to understand the unique shopping needs of this customer segment. The two-part study ... [Read More]

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