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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Common Sense Marketing Aims Directly At BHPH Customers

couple driving 1_1
Tuesday, May. 20, 2014, 04:39 AM
Denny Long, Credit Mail Experts
You must understand your audience in order to do a great job at marketing your product. If you sell pizza, understanding and targeting your market is pretty easy. Statistics show that 93 percent of Americans eat pizza at least once ... [Read More]

I See You’re Back in Vegas … Why?

wynn pic for gene for web
Tuesday, May. 20, 2014, 04:29 AM
Gene Daughtry, PLS Financial
Why did you come to Vegas this year? Yes, there is a conference for our industry, and all the major players are here. Many of the best buy-here, pay-here dealers, and other operators who want to be the best, are ... [Read More]

Tips On When To Upgrade To A Better Employee

don column pic for web
Tuesday, May. 20, 2014, 04:25 AM
Don Jasensky, Automotive Personnel
A decision that every leader has to make is when to upgrade to a better employee. This is always a difficult decision because it means that an employee will likely be terminated or demoted. However, a leader has to see ... [Read More]

AutoTrader.com Unveils Details Of BHPH Center

BHPH Center for web
Tuesday, May. 20, 2014, 04:20 AM
Nick Zulovich, Editor
AutoTrader.com executive vice president and chief operating officer Alan Smith boiled down the site's primary objective as being the online catalyst to bring vehicle shoppers and dealers together. The company is sharpening that strategy to cater to the buy-here, pay-here ... [Read More]

Benchmarks Reveal A Challenging 2013

new bhph benchmarks for web
Tuesday, May. 20, 2014, 04:17 AM
Nick Zulovich, Editor
The numbers point to just how rough the retail sales seas got for some buy-here, pay-here dealers in 2013. According to the BHPH Industry Benchmarks prepared by the National Alliance of Buy-Here, Pay-Here dealers in association with SGC Certified Public ... [Read More]

Bankruptcy filings drop again in April

gavel 2
Tuesday, May. 6, 2014, 01:20 PM
BHPH Report Staff
The American Bankruptcy Institute determined total bankruptcy filings in the United States decreased 13 percent in April compared to the same month last year. According to data provided by Epiq Systems, bankruptcy filings totaled 87,954 in April, down from the ... [Read More]

Daughtry: Tax Season Has Ended So Now What?

sales agreement 2
Tuesday, Apr. 22, 2014, 08:02 PM
Gene Daughtry, PLS Financial
What I have heard, from speaking with dealers in different parts of the country, the “now what” answer is as follows: Find some cars. I speak with dealers each month to see what’s happening and keep up with the business. ... [Read More]

Compliance Dialogue Highlights NABD Academy & National Conference Agendas

Wynn for bhph
Tuesday, Apr. 22, 2014, 07:59 PM
BHPH Report Staff
Compliance will be one of the major focuses as the National Alliance of Buy-Here, Pay-Here Dealers host two national events in less than a week at one of Las Vegas’ most luxurious resorts. First, beginning on May 18, NABD will ... [Read More]

Craigslist Marketing Continues To Evolve

mobile phone and gears 1
Tuesday, Apr. 22, 2014, 07:47 PM
Jason Turner, LotVantage
Since the onset of the $5 charge on Craigslist, buy-here, pay-here dealerships have taken on a multitude of approaches regarding how they not only understand this marketplace, but also, more importantly, how they utilize this marketplace to attract customers to ... [Read More]

J.D. Byrider Adds Two Franchise Consultants

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Tuesday, Apr. 22, 2014, 07:44 PM
BHPH Report Staff
J.D. Byrider recently announced Brad White and Jeff McKay have been added as franchise consultants at the company’s headquarters. Executives highlighted both new additions will be responsible for supporting J.D. Byrider franchisees, advising for operational and financial improvement and building ... [Read More]
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