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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Atcheson: Tax Season Is Over. Now What?

conference room table
Tuesday, Mar. 17, 2015, 09:11 PM
Kenny Atcheson, Dealer Profit Pros
Timing is important in marketing/ advertising, and no time is bigger than tax season. Tax season is easy to predict because it is the same for everybody. To discover other timing mechanisms, read on. • After a robbery or violence ... [Read More]

5 Tips to Improve BHPH Accounting Practices

expensive
Wednesday, Mar. 11, 2015, 08:24 PM
BHPH Report Staff
With now being the heart of tax season — for buy-here, pay-here dealers to move metal as well as complete business filings with the IRS — AutoStar Solutions offered five accounting practices operators should implement if they haven’t already. Senior ... [Read More]

6 New Sessions Added to Next NABD Conference

stock photo of the wynn
Thursday, Mar. 5, 2015, 06:59 PM
BHPH Report Staff
Coming off what organizers hailed as a successful best-practices event this past January in Dallas, the National Alliance of Buy-Here, Pay-Here Dealers now is gearing up for its annual signature gathering. The 17th annual BHPH Conference has new sessions and ... [Read More]

DealerSocket Acquires FEX DMS

business handshake
Friday, Feb. 27, 2015, 04:17 PM
BHPH Report Staff
A service provider quite entrenched in the buy-here, pay-here industry has a new owner. On Thursday, DealerSocket announced the acquisition of FEX DMS, a dealer management system (DMS) for BHPH and other independent dealers. Established in 2001, FEX DMS is ... [Read More]

NC BHPH Dealer Resolves Claims with Attorney General & DOJ

gavel 2
Wednesday, Feb. 11, 2015, 08:42 PM
Nick Zulovich, Editor
Rather than incurring more legal costs than what already has mounted during the past year, a buy-here, pay-here operator in business for nearly two decades in one of North Carolina’s largest markets chose to resolve claims asserted by the United ... [Read More]

NJ & NY Lawmakers Out to Prohibit Payment Assurance Devices

gavel 2
Tuesday, Feb. 3, 2015, 08:12 PM
Nick Zulovich, Editor
New Jersey and New York legislators currently are crafting measures that would prohibit the installation of payment assurance devices, including GPS and starter-interrupt units, as a condition of securing vehicle financing. And advocates for the buy-here, pay-here industry are working ... [Read More]

Dealers Praise NABD for Latest BHPH Best Practices Conference

businessmen in city
Thursday, Jan. 29, 2015, 06:58 PM
BHPH Report Staff
Mike Marak is the president of M&M Auto Sales in Hiawatha, Iowa, boasting more than three decades of buy-here, pay-here experience. Marak chose to spend three days in Dallas last week for the Best Practices Conference hosted by the National ... [Read More]

AutoTrader.com Buy-Here, Pay-Here Center Keeps Growing

digital sales
Thursday, Jan. 29, 2015, 03:37 PM
Nick Zulovich, Editor
Dealers from all 50 states now are a part of AutoTrader.com’s Buy- Here Pay-Here Center as the site crossed the 1,000-store milestone before 2014 closed. Consumer traffic also is climbing significantly as site officials are seeing possible buyers from all ... [Read More]

Daughtry: It’s January — Are You Ready For February?

hand shaking 2
Thursday, Jan. 29, 2015, 03:33 PM
Gene Daughtry, PLS Financial
Are you ready for February? That is probably the biggest question for January. You should have finished or be finishing your end-of-the-month and end-of-the-year reports. I hope back in November you completed evaluations of your personnel and processes. If not, ... [Read More]

Ask the Hall of Famer: Reconditioning and New Prospects

mechanic 4
Thursday, Jan. 29, 2015, 03:30 PM
BHPH Report Staff
Q: What are some prudent steps to make in regards to reconditioning? Julian says … First, on a side note, I think service and financing of repairs, tires etc., are going to be a good profit source for every BHPH ... [Read More]
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