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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Benefits of Structuring Loans with Irregular Payments

sales agreement 1
Thursday, Dec. 4, 2014, 04:02 PM
Mike Downey and Chip Wiley
A common problem for many dealers is consumers not having enough money to put down on a vehicle.  This situation usually results in one of three ways: you accept less, you defer the down payment, or you don’t sell the ... [Read More]

Daughtry: 5 Thoughts as 2014 Quickly Winds Down

cars on road today
Thursday, Dec. 4, 2014, 03:59 PM
Gene Daughtry, PLS Financial
Here we are — the holidays are upon us.  As usual, the IRS is warning of a delay in tax refunds. Everyone is stocking up on inventory, hoping for a grand tax season. Customers are not making preparations to deal ... [Read More]

Atcheson: Consider This Marketing Idea to Prepare for a Big 2015

eight track cassette
Thursday, Dec. 4, 2014, 03:51 PM
Kenny Atcheson, Dealer Profit Pros
While speaking to a group of business owners at an event, I asked the audience if anyone had an eight-track tape player. One person raised his hand.  (If you are too young to know what an eight-track tape is, substitute ... [Read More]

Price: How to Keep Skip-Tracing Skills Sharp in Today’s World

investigation stock pic
Thursday, Dec. 4, 2014, 03:42 PM
Alex Price, MasterFiles
Since my retirement from active skip-tracing eight years ago, I now have the opportunity to sit back and observe the industry closely. Since I’ve taken on a teaching and training role, reaching a new generation of skip-tracers with MasterFiles, I ... [Read More]

Hackett: Will Buy-Here, Pay-Here Fall Like Rome?

regulation and compliance puzzle
Thursday, Dec. 4, 2014, 03:38 PM
Rick Hackett, Hudson Cook
"Hard cases make bad law" is a maxim attributed to Oliver Wendell Holmes, an associate justice and acting chief justice of the U.S. Supreme Court at the turn of the last century. The maxim suggests that cases with extreme facts ... [Read More]

7 Questions Dealers Should Ask Capital Providers

money 1
Thursday, Dec. 4, 2014, 03:21 PM
Nick Zulovich, Editor
When Advantage Funding co-founder Ed Kaye makes a presentation to buy-here, pay-here dealers, he often begins with a list of seven questions for them to consider. Before going any further, Kaye recommends that operators stop finance companies from going any ... [Read More]

Credit Report Training Among Highlights of New NABD Conference

credit report
Thursday, Dec. 4, 2014, 03:16 PM
Nick Zulovich, Editor
Recently an operator came to Ken Shilson and told the founder of the National Alliance of Buy-Here, Pay-Here dealers that he found an easy way to save money on every sale he made at his dealership. Immediately after Shilson applauded ... [Read More]

EXCLUSIVE: DriveTime Responds to $8M Fine From CFPB

DT Lease Fleet for BHPH
Thursday, Nov. 20, 2014, 03:33 PM
Nick Zulovich, Editor
The Consumer Financial Protection Bureau made its first enforcement action in the buy-here, pay-here space and handed out an $8 million penalty against one of the largest operations in the business — DriveTime Automotive Group. CFPB officials said late Wednesday ... [Read More]

PassTime Device Helps Authorities Arrest Suspect in High-Profile Abduction

news
Friday, Nov. 7, 2014, 02:34 PM
BHPH Report Staff
PassTime now has a stronger argument about the potential benefits of its GPS devices beyond the payment-increasing potential for buy-here, pay-here dealers and finance companies. A Philadelphia woman, whose abduction was caught on tape, has been rescued — and her ... [Read More]

DriveTime Enters Washington DC Market with Newest Store

capitol hill for spn story
Friday, Oct. 31, 2014, 01:39 PM
BHPH Report Staff
As the company continues to ramp up its Cancel Anytime lease program that allows a vehicle return without consequence should personal financial problems arise, DriveTime ventured near Capitol Hill for its next store opening, unveiling a first location in the ... [Read More]
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