The News Media of the Pre-Owned Industry

Auto Remarketing AR Canada Subprime News BHPH Report Auto Fin Journal
EMAIL SIGNUP CMG PREMIUM LOGIN
X
Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Tax Max Offers Calm Response as IRS Warns of Refund Delays

John Koskinen for BHPH Report
Monday, Oct. 27, 2014, 04:38 PM
Nick Zulovich, Editor
The Internal Revenue Service recently issued a strong warning to Congress about the potential for tax refund delays unless lawmakers make decisions in an orderly fashion. Despite the dire tone the IRS took, Chip Wiley — the corporate trainer and ... [Read More]

AutoTrader.com Brings Compliance Guidance Into Buy-Here, Pay-Here Center

hand shaking 2
Friday, Oct. 17, 2014, 08:55 PM
Nick Zulovich, Editor
Get compliant and stay compliant. It’s the regulatory chorus buy-here, pay-here operators have seen and heard if they’ve read any previous issues of BHPH Report, attended an industry event or traded war stories with fellow dealers. The managers of AutoTrader.com’s ... [Read More]

DriveTime Gaining Momentum With Leasing Program

DT Lease Fleet for BHPH
Friday, Oct. 17, 2014, 08:49 PM
Nick Zulovich, Editor
New-vehicle leasing is rising to record levels. Experian Automotive pegged it at 25.6 percent of all new-model transactions in the second quarter. Granted, the typical customer who comes to a DriveTime Automotive dealership — or many buy-here, pay-here stores for ... [Read More]

J.D. Byrider Store Network Stands At 161 With 77 More Prospects In The Pipeline

JD Byrider for BHPH
Friday, Oct. 17, 2014, 08:45 PM
Nick Zulovich, Editor
Pick a positive area for growth, and J.D. Byrider vice president of franchise sales Jack Humbert will tell you it’s on an upward trajectory. Late this summer, the company added three executives to its franchising team at its corporate headquarters. ... [Read More]

Sims: Royal Flush — 5 Lessons Learned From The ACE Cash Express Consent Order

gavel 2
Friday, Oct. 17, 2014, 08:40 PM
H. Blake Sims, Hudson Cook
In the song, “The Gambler,” Kenny Rogers sang these words:  “So if you don’t mind me sayin’ I can see you’re out of aces. For a taste of your whiskey, I’ll give you some advice.”  Now I don’t know much ... [Read More]

Daughtry: Fall Is Great For Reflecting On Your Business

shutterstock_162848774
Friday, Oct. 17, 2014, 08:37 PM
Gene Daughtry, PLS Financial
Hey everybody – it’s October again. I hope your September wasn’t too slow. School has started. Little Johnny or Janie headed off, and money is being pulled out of the market by new clothes, sports uniforms, pictures and fund raisers. ... [Read More]

Sierk: The Path To Consumer Complaint Success

devices 3
Friday, Oct. 17, 2014, 08:32 PM
Dave Sierk, CARcomply.com
Most of us have spent time over our careers avoiding complaints. We have come into the office in the morning hoping there were no hot issues on our desk, and that the phone would not start ringing immediately. We might ... [Read More]

Inilex Enjoys Growth During Company’s Award-Winning Year

Award
Friday, Oct. 17, 2014, 08:19 PM
Nick Zulovich, Editor
— Its been an award-winning year for Inilex, a provider of intelligent telemetry solutions for vehicles. Inilex was recently named a finalist in the prestigious Arizona Governor’s Celebration of Innovation award, in which companies are selected for propelling Arizona to ... [Read More]

Spireon Leverages Campaign into Unique Marketing Pitch

Ron-Colorado for BHPH
Friday, Oct. 17, 2014, 08:15 PM
Nick Zulovich, Editor
Ron DuBord possesses a unique marketing hook when he pulls into a buy-here, pay-here dealership during his travels as a field sales representative for Spireon, one of the industry’s GPS tracking providers. DuBord has been the centerpiece of the “Where’s ... [Read More]

Franchised Dealer Recipe for BHPH Success

Sam Swope for BHPH
Friday, Oct. 17, 2014, 08:02 PM
Nick Zulovich, Editor
The Sam Swope Automotive Group is the largest dealer group in Kentucky with 17 franchises in Louisville and another seven dealerships in Elizabethtown, Radcliff, Richmond and Lexington. While it might not seem like it at first glance with so much ... [Read More]
X