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This Month's Focus

Artificial Intelligence
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Impel, Phyron launch AI systems to drive customer engagement through dealership video
Thursday, May. 21, 2026, 02:34 PM
When it comes to capturing customer engagement, video is king. But the busy world of a car dealership isn’t necessarily the best environment for consistently creating effective video content. “Video sells. We’ve known that for years,” said Paul Hepp, director ... Read More
Alfa Recon leverages AI to strengthen data migration
Monday, May. 18, 2026, 11:11 AM
Alfa, provider of Alfa Systems, strengthened its data migration toolbox last week with the launch of Alfa Recon, a new artificial intelligence-enabled reconciliation module. Designed to help customers migrate legacy data and acquired portfolios to Alfa Systems more quickly, more ... Read More
Dealer group C-suite executives examine role of AI at auto retailers
Monday, May. 18, 2026, 10:23 AM
Artificial intelligence in auto retail, says Zeigler Auto Group chief operating officer Sam D’Arc, is in a similar place as digital retail was 4-5 years ago. There’s a lot of excitement, but perhaps not a complete understanding of how AI ... Read More
SPONSORED EPISODE: The Math on Fast-Turn & What the Top 10% of Independent Dealers Are Doing Differently
Thursday, May. 21, 2026, 03:44 PM
Most independent dealers are working harder than ever — and still watching inventory sit. The difference between the stores that are winning right now and the ones that are grinding isn’t budget, market size, or luck. It’s discipline. The top-performing ... Listen Here
Assuring potential buyers about used EV battery health with David Giacobbe of Voltest
Wednesday, May. 20, 2026, 04:01 PM
We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. One of the key questions buyers ask dealers about ... Listen Here
Why vehicle recalls are becoming more complex and frequent
Wednesday, May. 20, 2026, 03:52 PM
We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. This conversation features Cherokee Media Group’s Andrew Friedlander and ... Listen Here

COMMENTARY: The dealership video problem nobody is talking about

Thursday, May. 21, 2026, 02:53 PM
Terry MacCauley, Big Time Advertising + Marketing
Scroll through any dealer’s social feed right now, and you will find it. A salesperson sitting at a desk. A trending audio clip is playing in the background. An overlay that reads something like “POV: When a customer asks about ... [Read More]

Half of the 48 education sessions at NIADA Convention to be led by dealers

Tuesday, May. 19, 2026, 12:00 PM
Nick Zulovich
Dealers often want to hear from other operators about what works and what doesn’t when selling cars and maintaining revenue. The National Independent Automobile Dealers Association certainly took that approach when assembling the education agenda for its annual convention, which ... [Read More]

COMMENTARY: ‘This ain’t no party, this ain’t no disco, this ain’t no fooling around’

Thursday, May. 14, 2026, 02:38 PM
Steve Levine, Ignite Consulting Partners
Regular readers of my content know I often turn to classic rock lyrics to make an important point. This tip title is taken from the Talking Heads song “Life During Wartime,” which examines survival in a post-apocalyptic, high surveillance environment. ... [Read More]

AutoZone finishes three-year migration with Google Cloud

Thursday, Apr. 30, 2026, 02:50 PM
BHPH Report Staff
A retailer some buy-here, pay-here operators sometimes use to acquire parts for the service drive and reconditioning efforts is now in the cloud. AutoZone and Google Cloud recently announced a strategic expansion of their partnership. AutoZone recently completed a full-stack ... [Read More]

NIADA highlights board candidates, expo hall for upcoming convention

Tuesday, Apr. 28, 2026, 11:50 AM
BHPH Report Staff
The National Independent Automobile Dealers Association recently revealed candidates for its 2026-2027 board of directors. The group originated from an open call seeking applications from interested members. Then a nominating committee, led by the board chairman, used specific criteria outlined ... [Read More]

COMMENTARY: Why reconditioning is the most important investment BHPH dealers can make

Omnique & Reaves: Simpler Recon for Independents
Thursday, Apr. 23, 2026, 11:59 AM
Tiger Okeley, Oak Motors
The current Middle East conflict is creating ripples that are already squeezing the average buy-here, pay-here customer. Fuel prices nationwide have jumped dramatically over the last several weeks, and most customers don’t have extra room in their budgets to absorb ... [Read More]

Car-Mart reiterates 3 priorities after closing 42 more stores

Tuesday, Apr. 21, 2026, 02:09 PM
BHPH Report Staff
Last Tuesday marked the end of the road at another 42 buy-here, pay-here dealerships operated by America’s Car-Mart. Car-Mart president and chief executive officer Doug Campbell explained in a letter to shareholders that the company shuttered 31% of its store ... [Read More]

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