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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Kinetic Advantage celebrates fifth anniversary

Thursday, Nov. 6, 2025, 02:01 PM
BHPH Report Staff
Kinetic Advantage provided a dealer floorplan for the first time on Nov. 5, 2020; a point when the pandemic seemingly impacted every part of the car business and beyond. It’s five years later and Kinetic Advantage not only remains in ... [Read More]

Car-Mart explains how $300M loan enhances capital structure ‘at a time of uncertainty in the market’

Campbell to succeed Williams as Car-Mart CEO
Tuesday, Nov. 4, 2025, 11:47 AM
BHPH Report Staff
America’s Car-Mart closed the month with an important deal to solidify its long-term finances. On Thursday, the buy-here, pay-here dealership chain announced the closing of a new five-year, $300 million funded term loan facility provided by funds managed by Silver ... [Read More]

BHPH United & PrimaLend ‘part on good terms’

Tuesday, Oct. 28, 2025, 02:15 PM
BHPH Report Staff
Another side effect of PrimaLend filing for Chapter 11 bankruptcy last week surfaced soon afterward. Along with being a floorplan provider, PrimaLend was a founding member of BHPH United, which is comprised of seven service providers that organize an annual ... [Read More]

Ignite & NIADA warn dealers about recent CFPB phishing scam

defi SOLUTIONS calls out ‘bluff’ of recent hacker threats
Tuesday, Oct. 28, 2025, 02:14 PM
BHPH Report Staff
Both Ignite Consulting Partners and the National Independent Automobile Dealers Association warned dealerships about what they believe to be a phishing scam with fraudsters pretending to be from the Consumer Financial Protection Bureau. In an industry message, Ignite Consulting Partners ... [Read More]

Details of tax season consulting groups specifically for BHPH & independent dealers

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, Oct. 28, 2025, 02:14 PM
BHPH Report Staff
Tax Max wants buy-here, pay-here and independent dealers to have clear strategy in place now through the close of federal and state filing seasons. So, the company announced new tax season consulting groups, which will gather each Tuesday via Zoom ... [Read More]

Following capital injection, Kinetic Advantage issues second securitization

Thursday, Oct. 23, 2025, 08:09 AM
BHPH Report Staff
Kinetic Advantage is finding ways to achieve its goals amid a business scene that’s becoming more challenging as evident by bankruptcies being filed by consumers as well as automotive operations. About a week after the independent automotive floorplan financing company ... [Read More]

PrimaLend files Chapter 11 bankruptcy but ‘not going out of business’

Wednesday, Oct. 22, 2025, 12:46 PM
BHPH Report Staff
Consumers aren’t the only ones seeking bankruptcy protection nowadays. PrimaLend Capital Partners and Good Floor Loans announced on Wednesday that they are pursuing what the floorplan provider called “a value-maximizing sale” through a voluntary Chapter 11 proceeding in the U.S. ... [Read More]

Carlyle makes multi-part commitment to Kinetic for growth in floorplan financing

money-key
Thursday, Oct. 16, 2025, 11:19 AM
BHPH Report Staff
Global investment firms continue to see opportunities in the automotive sector. A day after a move involving a lender that provides credit to consumers, another transaction came to light on Thursday involving a company that provides financial fuel for dealerships. ... [Read More]

Nearly 400K individuals have filed for bankruptcy so far this year

Thursday, Oct. 9, 2025, 11:47 AM
BHPH Report Staff
Here’s another notable sign about the struggles some consumers are experiencing this year. According to data provided by Epiq AACER, individual Chapter 7 bankruptcy filings through the first three quarters of 2025 jumped 15% compared to the first nine months ... [Read More]

NIADA gives CFPB two recommendations for defining ‘risks to consumers’

Tuesday, Oct. 7, 2025, 11:36 AM
BHPH Report Staff
Regulators often gravitate toward consumer risk when constructing and enforcing rules on businesses such as dealerships. The National Independent Automobile Dealers Association recently asked for some clarity from the Consumer Financial Protection Bureau on that subject. NIADA submitted comments to ... [Read More]
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