Toyota Financial Services evidently really likes the results the captive receives from Millennium Capital and Recovery Corp., since the auto-finance provider gave another honor to the forwarding company.
TFS recently handed its Recovery Services Excellence Award to Millennium Capital and Recovery as part of Toyota’s ongoing performance award program that is intended to drive performance results and a competitive spirit among the captive’s recovery service vendors.
Millennium Capital and Recovery added that the award recognizes a vendor’s recovery performance results and compliance and includes a “traveling trophy” that resides in the home office of the current champion for the quarter.
“Millennium is proud to be a long-term partner with Toyota. Our focus is always on providing best in class performance, industry-leading compliance, and world class service. Toyota’s standards of excellence have contributed toward our achieving the highest level of standard for both performance and compliance,” Millennium Capital and Recovery president Jayne Bronchetti said.
“We are honored to receive the recognition from Toyota Financial Services,” Bronchetti continued. “This Recovery Services Excellence Award is truly a team effort encompassing all areas of our business and embodying our teams’ commitments to leveraging technology to drive recovery performance, and to delivering excellence in compliance.”
Back in 2017, Millennium Capital and Recovery became the only recovery management and skip-tracing firm ever to receive the Kaizen Award from Toyota Financial Services.
“Millennium is dedicated to providing value enhancement, process improvement, and successful partnership strategies to our customers. It is a privilege to be a partner with such an outstanding organization as Toyota Financial Services,” Millennium’s chief managing officer Jeffrey Marsh said.
Millennium chief operating officer Scott Wilson added, “We are experiencing industry-changing improvements in recovery performance through the use of technology that is turning high volume transactional data into actionable information and business intelligence that drive our recovery decisioning, and it’s paying off for Millennium’s customers by raising the bar on attainable results.”
Vice president of business operations Diana Moeglin also reacted to the honor from TFS.
“We are proud of our team’s ability to deliver consistent and reliable compliance month after month to meet Toyota’s high standards for all providers. Our performance has been made possible by our recently completed technology platform designed to manage both the placement of assignments as well as our post-recovery performance,” Moeglin said.
“We fully expect our performance in these areas to continue to excel as our dedicated staff becomes more knowledgeable in the use of this technology and the related exception reporting,” she went on to say.