Collections and other customer-service communications certainly can be a complicated endeavor, and a survey conducted by PossibleNOW revealed how some firms still might not have a firm grip on all compliance matters associated with getting past-due payments and more. The ... [Read More]

Maybe now that both the first quarter and Tax Day are both in the rear-view mirror, perhaps the handwringing over the delinquency rate spotted at the end of 2018 can be completely squashed based on the newest default data shared ... [Read More]

Consumer survey results discovered by PenFed Credit Union reinforced the importance vehicle buyers place on securing a monthly payment that fits their budgets. The findings arrived as the newest Cox Automotive analysis showed purchasing both new and used vehicles is ... [Read More]

Here’s another collaborative effort to present information to consumers who want to know if the vehicle in your inventory might fit within the potential terms the finance company could provide — especially in the subprime segment. Equifax and Credit Bureau ... [Read More]

Black Book and Fitch Ratings delivered seven key findings along with other projections as a part of its latest joint U.S. vehicle depreciation and auto asset backed securities (ABS) report released on Thursday. Black Book is forecasting an annual depreciation ... [Read More]

Repossession agents and other recovery industry professionals looking to sharpen their skip-training efforts have another resource on the horizon. Recovery Industry Services Co. (RISC), a provider of compliance education and training services, announced on Tuesday that it will be releasing ... [Read More]

Kroll Bond Rating Agency (KBRA) looked to calm concerns that tax refunds and other possible turbulence would trigger significant disturbances within the auto asset backed securities market. Neither of KBRA’s indexes tracking at prime and non-prime ABS shifted substantially, as ... [Read More]

Dent Wizard International rebranded one of its divisions this week in an effort to sharpen its image with dealerships, finance companies and fleet operators. The provider of automotive reconditioning services and vehicle protection products introduced Evolution, Vehicle Protection by Dent ... [Read More]

What the attorneys general in Massachusetts and Delaware alleged as “unfair” auto financing is going to cost Exeter Finance a little more than $6 million in payments back to customers and state penalties. According to a news releases distributed late ... [Read More]

Organizers of the 23rd annual Non-Prime Auto Financing Conference hosted by the National Automotive Finance Association have solidified their agenda that covers an array of topics again this year. From the NAF Association/AFSA Non-Prime Auto Financing Survey and a look at ... [Read More]