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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Northwood and AFIP coordinating new MBA program

training
Wednesday, Oct. 24, 2018, 03:57 PM
SubPrime Auto Finance News Staff
Aspiring automotive executives can secure a new academic foundation as they embark on careers at dealerships, finance companies and other industry service providers. This week, the Richard DeVos Graduate School of Management at Northwood University, in collaboration with Association of ... [Read More]

Carleton dissects potential pitfalls when calculating accurate APR

approve
Wednesday, Oct. 24, 2018, 03:55 PM
SubPrime Auto Finance News Staff
With the interest rates connected to a retail installment sales contracts becoming more pronounced thanks to actions by the Federal Reserve, Carleton recently revisited a topic the compliance firm often discusses with clients. Carleton reiterated official definitions as well as ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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MBSi Corp. hires former Copart exec as COO

executive boardroom
Tuesday, Oct. 23, 2018, 02:51 PM
SubPrime Auto Finance News Staff
MBSi Corp., one of the founding members of the Automotive Intelligence Council, named a new chief operating officer on Tuesday. The provider of repossession assignment software and vendor compliance solutions to the auto finance industry brought on former Copart chief ... [Read More]

Westlake’s vehicle protection program now available nationwide

latest news
Monday, Oct. 22, 2018, 02:03 PM
SubPrime Auto Finance News Staff
Dealers nationwide not only can use Westlake Financial Services to get a deal bought for their potential buyers, but stores also can leverage the provider for another ancillary product, too. Westlake recently announced the nationwide expansion of its vehicle protection ... [Read More]

Secure Collateral Management prepping for move into new headquarters

SCM picture
Thursday, Oct. 18, 2018, 06:13 PM
SubPrime Auto Finance News Staff
This autumn truly represents a season of change for Secure Collateral Management (SCM), a provider of skip-tracing and collateral recovery. SCM is moving its corporate headquarters into a new state of the art facility this fall. Company management highlighted this ... [Read More]

Subprime originations continue downward drift

money-key
Thursday, Oct. 18, 2018, 03:17 PM
SubPrime Auto Finance News Staff
The monthly update surfaced earlier this week about how auto-finance defaults improved again. Perhaps that trend stems at least in part to less subprime paper flowing into portfolios. The latest metrics shared by Equifax indicated that 2.78 million contracts were ... [Read More]

September auto performance helps overall default rate dip to lowest point of 2018

news pic
Wednesday, Oct. 17, 2018, 03:57 PM
SubPrime Auto Finance News Staff
Auto-finance performance helped the composite rate of the S&P/Experian Consumer Credit Default Indices register its best reading thus far this year. Based on data through September, S&P Dow Jones Indices and Experian reported on Tuesday that the auto finance default ... [Read More]

Primeritus receives award from Toyota Financial Services

award winner
Monday, Oct. 15, 2018, 05:43 PM
SubPrime Auto Finance News Staff
One of the largest captive finance companies recently gave an award to Primeritus Financial Services. The national provider of repossession management, remarketing, titled services and skip-tracing services to the auto finance industry announced it was the first supplier to receive ... [Read More]

Atcheson: How fish pedicures and smoking ice cream can get people talking about vehicle buying

kenny dessert picture for SPN
Monday, Oct. 15, 2018, 02:45 PM
Kenny Atcheson, Dealer Profit Pros
As we approach the holiday season, our thoughts turn to families and friends sitting around their living rooms. What are they talking about? Probably politics, little Joey’s grades, the football game, etc. What would it take for your customer to ... [Read More]

Federal court rules in favor of DRN in case involving Location Services and DigitalDog Auto Recovery

legal analysis_8
Friday, Oct. 12, 2018, 01:34 PM
SubPrime Auto Finance News Staff
Just a couple of days after Location Services announced that DigitalDog Auto Recovery was among its five acquisitions, Digital Recognition Network (DRN) said on Friday that it secured a federal court victory involving both of those recovery industry companies. DRN, ... [Read More]
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