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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Crestview acquires Protect My Car from private investor group

acquisition
Friday, Sep. 7, 2018, 02:47 PM
SubPrime Auto Finance News Staff
Extended warranty product provider Protect My Car has new ownership. On Thursday, Protect My Car (PMC) announced that funds managed by Crestview Partners, together with members of PMC’s management team, have completed the acquisition of the company from a private ... [Read More]

COMMENTARY: DOJ action against Pa. Chevrolet store rekindles childhood memories

commentary picture
Thursday, Sep. 6, 2018, 02:51 PM
Nick Zulovich, Senior Editor
Regularly, alerts and messages arrive in my inbox containing some kind of enforcement action against a dealership or finance company. Oftentimes, my approach is just stick with the facts of the matter contained in a press release, share the developments ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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3 states post 60-day delinquency rate above 1 percent in Q2

car
Wednesday, Sep. 5, 2018, 04:02 PM
SubPrime Auto Finance News Staff
Only three states posted 60-day delinquency rates above 1 percent during the second quarter, according to Experian’s State of the Automotive Finance Market report. Overall, analysts found that 60-day delinquencies dropped by 3 basis points year-over-year, settling at 0.64 percent ... [Read More]

14 AGs implore CFPB to enforce Equal Credit Opportunity Act

compliance
Wednesday, Sep. 5, 2018, 03:54 PM
SubPrime Auto Finance News Staff
Attorneys general are continuing to implore the Consumer Financial Protection Bureau to be an aggressive regulator. Through a letter delivered on Wednesday, New York attorney general Barbara Underwood — part of a coalition of 14 AGs — called on the ... [Read More]

Equifax rolls out tool to help with CECL compliance

bar-chart
Wednesday, Sep. 5, 2018, 03:53 PM
SubPrime Auto Finance News Staff
Equifax is looking to help banks navigate one of the most complicated accounting changes ever instituted. On Wednesday, Equifax unveiled its SmartReserve offering to help banks and financial institutions registered with the Securities and Exchange Commission meet the new Current Expected ... [Read More]

Edmunds spots upticks in August used-vehicle financing metrics

approve
Tuesday, Sep. 4, 2018, 02:33 PM
SubPrime Auto Finance News Staff
While trends involving zero percent finance deals for new vehicles intrigued analysts, Edmunds also noticed jumps in annual percentage rate (APR) and down payments to get used vehicles delivered in August. According to data shared on Tuesday, Edmunds determined that ... [Read More]

Westlake celebrates 30 years of auto financing

30 anniversary
Friday, Aug. 31, 2018, 02:06 PM
SubPrime Auto Finance News Staff
Back in 1988, a gallon of gas cost less than a dollar, and birds did all of the tweeting. Now with fuel much more expensive and tweeting having an entirely different connotation, Westlake Financial Services is celebrating, having reached 30 ... [Read More]

Spireon highlights 7 achievements from first half of 2018

business excellence
Friday, Aug. 31, 2018, 02:04 PM
SubPrime Auto Finance News Staff
As summertime unofficially winds down, Spireon is celebrating a number of corporate milestones secured during the first half of the year. Spireon attributed product innovation, “white-glove” customer service and key industry partnerships to increases in revenue, active subscriptions and customer ... [Read More]

Experian sees outstanding deep subprime balances drop to all-time low

money-key
Thursday, Aug. 30, 2018, 01:54 PM
SubPrime Auto Finance News Staff
The amount of outstanding deep subprime paper slid to an all time low during the second quarter, according to Experian’s State of the Automotive Finance Market report released on Thursday. Analysts discovered deep subprime softened to an all-time low of ... [Read More]

Auto/Mate integrates DMS with ProMax

latest news
Wednesday, Aug. 29, 2018, 03:32 PM
SubPrime Auto Finance News Staff
Two service providers perhaps already being leveraged at your store now are working together to help you turn more financed deliveries. This week, Auto/Mate Dealership Systems integrated its dealership management system (DMS) with ProMax, a leading supplier of retail automotive ... [Read More]
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