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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

2 more developments involving possible CFPB reform

boardroom chairs at table
Friday, Feb. 3, 2017, 04:14 PM
Nick Zulovich, Senior Editor
Compliance experts and industry advocates have been trying to project what might happen to the Consumer Financial Protection Bureau since President Trump was elected back in November. Two developments arrived this week that perhaps might give auto finance companies and ... [Read More]

Loss Prevention Services picks MBSi as technology & compliance partner

business handshake
Friday, Feb. 3, 2017, 04:13 PM
SubPrime Auto Finance News Staff
Repossession and skip-tracing services provider Loss Prevention Services (LPS) announced on Thursday that the company has chosen MBSi Corp. as its assignment and compliance management solution. Throughout the year, LPS said it will transition its assignment management platform to Recovery ... [Read More]

Experts not surprised Fed passes on rate rise

federal reserve image
Thursday, Feb. 2, 2017, 03:09 PM
Nick Zulovich, Senior Editor
When the Federal Open Market Committee’s first opportunity to make another interest rate adjustment arrived this week, the Federal Reserve unanimously passed on making another increase, maintaining the target range for the federal funds rate at 0.50 percent to 0.75 ... [Read More]

GWC Warranty adds 3 VPs to sales & operations teams

new hire
Wednesday, Feb. 1, 2017, 03:43 PM
SubPrime Auto Finance News Staff
GWC Warranty, a provider of used-vehicle service contracts and related finance and insurance products sold through dealers, recently announced the addition of three executives to bolster its sales and operations teams. Joining the sales force are Sarah Messmann, who has ... [Read More]

Dealers still see good credit availability

buying car 3
Wednesday, Feb. 1, 2017, 03:41 PM
Nick Zulovich, Senior Editor
The latest dealer survey orchestrated by KeyBanc Capital Markets showed participants ended up being evenly split when describing credit availability to their customers. According to the survey conducted in December, KeyBanc found that 50 percent said credit availability remained intact ... [Read More]

4 parts of EFG Companies’ ‘murky’ F&I forecast

businessman charts
Tuesday, Jan. 31, 2017, 04:41 PM
SubPrime Auto Finance News Staff
Formed through thousands of conversations with the nation’s leading dealership principals and finance companies, EFG Companies finalized four predictions and recommendations for 2017. President and chief executive officer John Pappanastos summarized the results on Tuesday, saying these insights reflect an ... [Read More]

Trump orders 2 regulations removed for every new 1 added

the white house
Monday, Jan. 30, 2017, 07:39 PM
Nick Zulovich, Senior Editor
Advocates for more regulation by federal agencies over the auto finance industry and other financial services providers might describe the latest executive order by President Trump as “one step forward and two steps back.” The White House released the latest ... [Read More]

Equifax unveils 3 product integrations with 3 other solution providers

employment pic
Monday, Jan. 30, 2017, 04:00 PM
SubPrime Auto Finance News Staff
During last week’s industry festivities in the Big Easy, Equifax rolled out solution enhancements with a trio of other service providers — Fiserv, Digital Matrix Systems and Dominion Dealer Solutions. First, Equifax and financial services technology solutions Fiserv collaborated on ... [Read More]

RouteOne advances 2 platforms to boost mobile capabilities

hand using tablet
Monday, Jan. 30, 2017, 03:58 PM
SubPrime Auto Finance News Staff
RouteOne unveiled a pair of solutions aimed at helping dealerships and finance companies complete vehicle deliveries and documents in the showroom or wherever the purchaser might be. On Monday, RouteOne launched remote document delivery; what the company explained is a ... [Read More]

6 features of Black Book’s new Visual Analytics

hands typing on keyboard
Friday, Jan. 27, 2017, 04:39 PM
Nick Zulovich, Senior Editor
Whether it’s during an industry-wide conference or in one-on-one client sessions, finance companies often pepper Anil Goyal with questions. The senior vice president of automotive valuation and analytics for Black Book mentioned some common ones such as, “Can you tell ... [Read More]
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