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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Auto finance growth at 3.5% through first half of year

arrow up money
Monday, Oct. 3, 2016, 03:30 PM
SubPrime Auto Finance News Staff
When Equifax looked at its most recent auto finance data, analysts considered the trend that finance companies might be tightening their underwriting a bit. Still based on the August Equifax National Consumer Credit Trends Report, analysts noticed what they called ... [Read More]

FTC charges 9 Los Angeles stores with yo-yo financing & payment packing

Sage Covina Chevrolet for SPN
Friday, Sep. 30, 2016, 03:34 PM
SubPrime Auto Finance News Staff
Two noncompliant practices consumer advocates often cite to criticize how financing happens at dealerships — yo-yo financing and payment packing — appeared in the rundown of charges made by the Federal Trade Commission against nine Los Angeles-area dealerships and their ... [Read More]

XpressCredit’s BookOut tool now integrated with NADA UCG values

integration button
Friday, Sep. 30, 2016, 03:29 PM
SubPrime Auto Finance News Staff
XpressCredit — a provider of a web-based, indirect lending platform for independent dealerships —recently entered into an agreement with NADA Used Car Guide to accelerate the used vehicle sale and loan approval process. Executives explained the integration of NADA Used ... [Read More]

Wells Fargo to pay $24M over SCRA allegations by DOJ & OCC

news
Thursday, Sep. 29, 2016, 08:02 PM
SubPrime Auto Finance News Staff
Another action involving regulators leveraging the power of the Servicemembers Civil Relief Act (SCRA) surfaced on Thursday afternoon. The Justice Department announced that Wells Fargo Bank, doing business as Wells Fargo Dealer Services, has agreed to change its policies and ... [Read More]

CFPB complaint tally surges past 1M

new cordray pic for SPN
Thursday, Sep. 29, 2016, 02:24 PM
SubPrime Auto Finance News Staff
The Consumer Financial Protection Bureau made it official this week. As of the reading stemming from its September update, the bureau now has handled more than 1 million consumer complaints. "Since opening our doors in 2011, we have handled over ... [Read More]

Yellen acknowledges how bank regulatory burdens can vary

new Janet Yellen for SPN
Wednesday, Sep. 28, 2016, 04:06 PM
SubPrime Auto Finance News Staff
The opening statements Federal Reserve chair Janet Yellen gave to the U.S. House Financial Services Committee certainly appeared to give the sense policymakers recognize the significant difference in banks that might offer auto financing, especially ones with a nationwide footprint versus ... [Read More]

White Clarke Group adds Fried to US consultancy division

new hire
Wednesday, Sep. 28, 2016, 04:02 PM
SubPrime Auto Finance News Staff
On Wednesday, White Clarke Group announced the appointment of Allan Fried to its North American consultancy division as senior consultant. Fried joined the business in August. The company described Fried as a “finance technology heavyweight” who is well-known in the ... [Read More]

Fitch spots softer credit performance & slowing growth

graph concept 1
Tuesday, Sep. 27, 2016, 02:42 PM
SubPrime Auto Finance News Staff
The latest report from Fitch Ratings indicated U.S. auto loan and lease credit performance will likely continue to deteriorate in the second half of 2016 and into 2017. Analysts noted year-over-year credit performance deteriorated for auto finance companies in the ... [Read More]

Compliance diary post No. 1: That’s a lot of information

compliance diary picture
Monday, Sep. 26, 2016, 04:31 PM
Nick Zulovich, Senior Editor
Patty Covington cautioned me beforehand that the opening module of the National Automotive Finance Association’s Consumer Credit Compliance Certification Program would be like drinking from a firehose. Well, she didn’t exaggerate. However, the way she and fellow instructor Eric Johnson ... [Read More]

TransUnion finds 9.3M consumers couldn’t handle rate rise

fed interest rate pic
Monday, Sep. 26, 2016, 04:28 PM
SubPrime Auto Finance News Staff
While the Federal Reserve chose again to pass on moving interest rates higher, research from TransUnion found that up to 92 million credit-active consumers would experience some type of monthly debt service payment increase if policymakers had raised interest rates ... [Read More]
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