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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Intellaegis gains new chairman

news
Friday, Sep. 23, 2016, 01:46 PM
SubPrime Auto Finance News Staff
Intellaegis is getting new board chairman: former Exeter Finance Corp. chief executive officer and board member Mark Floyd. This news came as part of an announcement from Exeter on Thursday. The specialty auto finance company said that former GE Capital executive ... [Read More]

6 dealer groups represented in EFG/Northwood F&I competition

bright bulb
Wednesday, Sep. 21, 2016, 01:41 PM
SubPrime Auto Finance News Staff
This week, EFG Companies and Northwood University announced the student competitors and F&I mentors participating in the second annual F&I Innovator of the Year competition. Vying for $25,000 in prize money, this year’s 18 contestants hail from Arizona, California, Illinois, ... [Read More]

FactorTrust explains who CreditClimbers are

credit report
Wednesday, Sep. 21, 2016, 01:39 PM
SubPrime Auto Finance News Staff
FactorTrust is looking for finance companies to add another consumer definition to their lexicon, encouraging lenders to examine the underbanked population with a new lens. FactorTrust is advocating that the 113 million U.S. consumers with FICO credit scores currently below 700 ... [Read More]

Tile & Axiom partner for lost key product F&I managers can upsell

buying car 1
Wednesday, Sep. 21, 2016, 01:33 PM
SubPrime Auto Finance News Staff
Tile, a Silicon Valley-based smart location company, and Axiom Product Administration, a finance and insurance (F&I) product company, recently signed an exclusive distribution partnership to help protect individuals from the stress and expense of losing their vehicle keys. The Revolution ... [Read More]

5 elements GSFSGroup Dealer Executive Dashboard can generate

business man and woman having coffee
Wednesday, Sep. 21, 2016, 01:31 PM
SubPrime Auto Finance News Staff
GSFSGroup, a nationwide provider and administrator of F&I products and hiring solutions for the automotive industry, recently launched what the company is calling the Dealer Executive Dashboard. It’s a flexible online data solution that can offer GSFSGroup dealers and agents ... [Read More]

August auto defaults rise 8 basis points

debt collection pic
Tuesday, Sep. 20, 2016, 03:12 PM
SubPrime Auto Finance News Staff
While noting that outstanding balances are at an all-time high, auto defaults moved higher again in August, but not to a degree to trigger an alarm from S&P Dow Jones Indices and Experian. The auto segment of the S&P/Experian Consumer ... [Read More]

FTC still seeking public comment about proposed financing survey

Federal Trade Commission
Monday, Sep. 19, 2016, 03:28 PM
SubPrime Auto Finance News Staff
The Federal Trade Commission recently issued a second Federal Register Notice (FRN) on a proposed qualitative survey of consumers to learn about their experiences in buying and financing vehicles at dealerships, and is seeking clearance from the Office of Management ... [Read More]

AFG recent growth includes 6 more credit unions using balloon program

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Friday, Sep. 16, 2016, 02:59 PM
SubPrime Auto Finance News Staff
Auto Financial Group — an online provider of innovative financing products including CarMark Auto Finance for credit unions and banks — highlighted its summer growth figures this week, revealing increasing momentum in new customer signings with AFG's Balloon Lending program. ... [Read More]

Spartan Financial grants $10M credit line to private equity firm

money 1
Friday, Sep. 16, 2016, 02:55 PM
SubPrime Auto Finance News Staff
DPG Investments — a company that currently has 26 private equity holdings while overseeing $1.5 billion in capital commitments since 2004 — closed on a line of credit on Friday so it can dive deeper into the non-prime auto finance ... [Read More]

Some managers struggling to adapt to changing data world

analysis pic
Thursday, Sep. 15, 2016, 02:32 PM
SubPrime Auto Finance News Staff
Research recently released by TransUnion found that two in three lenders feel that data and analytics are evolving faster than their own internal capabilities. TransUnion surveyed 309 banks, credit unions and consumer finance companies to learn more about their use ... [Read More]
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