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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

House committee passes Dodd-Frank replacement

capitol hill for spn story
Wednesday, Sep. 14, 2016, 03:31 PM
SubPrime Auto Finance News Staff
In a moved cheered by a wide array of organizations including the Consumer Bankers Association and the Independent Community Bankers of America, the U.S. House Financial Services Committee passed what Republican lawmakers are touting as an alternative to the Dodd-Frank ... [Read More]

RouteOne & TFS accelerate funding for Toyota dealers

money car
Wednesday, Sep. 14, 2016, 03:29 PM
SubPrime Auto Finance News Staff
RouteOne and Toyota Financial Services (TFS) on Wednesday announced that they are bringing Toyota dealers the ability to automatically book TFS electronic contracts with no human interaction. This technology, called Straight-Through Processing, is designed to offer dealers faster funding by ... [Read More]

3 used-leasing scenarios covered in Black Book paper

vehicle 1
Tuesday, Sep. 13, 2016, 02:54 PM
Nick Zulovich, Senior Editor
As more off-lease vehicles hit the wholesale market, dealers and finance companies are likely to be challenged to find buyers who will purchase these potentially certified pre-owned units even as CPO sales continue to set records. In an effort to ... [Read More]

Northwood students receive EFG-NAMAD scholarship

scholarship_0
Monday, Sep. 12, 2016, 02:51 PM
SubPrime Auto Finance News Staff
EFG Companies and the National Association of Minority Automobile Dealers (NAMAD) announced that Northwood University students Norma Benavides and Isabelle Daoud have received the annual NAMAD Private Donor Scholarship. EFG Companies, NAMAD and Northwood created the scholarship in 2015 to ... [Read More]

CFPB roundup: Consumer complaints near 1 million

news update 1
Friday, Sep. 9, 2016, 03:07 PM
Nick Zulovich, Senior Editor
As the regulator handed out a $100 million penalty to Wells Fargo for activities not related to auto financing, the Consumer Financial Protection Bureau noted that the amount of complaints in its database continues to surge toward 1 million entries. ... [Read More]

E-Credit Express boosts dealer solution with NADA UCG data

integration button
Friday, Sep. 9, 2016, 03:05 PM
SubPrime Auto Finance News Staff
Automated, online lender management platform E-Credit Express (ECE) recently entered into an agreement with NADA Used Car Guide to speed up the used-vehicle sale and loan approval process. The integration of NADA Used Car Guide's values into the ECE platform ... [Read More]

3 ways to handle F&I negotiations

buying car 3
Thursday, Sep. 8, 2016, 02:19 PM
SubPrime Auto Finance News Staff
GWC Warranty acknowledged vehicle shoppers are looking for a bargain, and dealers are looking to turn a profit, meaning those two worlds collide during the art of negotiation. As experienced negotiators, GWC Warranty pointed out every sales and F&I professional ... [Read More]

GrooveCar names 5 new department heads

new hire - leader
Wednesday, Sep. 7, 2016, 03:29 PM
SubPrime Auto Finance News Staff
Along with introducing a new tool to help credit union members who are considering refinancing their vehicle installment contract, GrooveCar recently appointed five executives to new positions as part of its industry growth initiatives. In an effort to serve an ... [Read More]

RouteOne expands roles of 3 executives

business meeting silhouette
Wednesday, Sep. 7, 2016, 03:27 PM
SubPrime Auto Finance News Staff
RouteOne recently made a series of personnel moves aimed at further developing, strengthening and diversifying enterprise perspectives to best serve its customers who leverage its comprehensive platform of F&I solutions including digital retail, credit application, eContracting and compliance. RouteOne highlighted ... [Read More]

5 times more super-prime paper than deep subprime originated in Q2

loan approval
Tuesday, Sep. 6, 2016, 02:57 PM
SubPrime Auto Finance News Staff
With used-vehicle financing leading the charge, Experian’s latest State of the Automotive Finance Market report showed finance companies booked significantly more contracts with super-prime customers during the second quarter than they did with deep subprime consumers. Creating what analysts called ... [Read More]
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