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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Latest CFPB report of how finance companies ‘deceived’ consumers

gavel and money
Wednesday, Jul. 6, 2016, 03:51 PM
SubPrime Auto Finance News Staff
With officials saying some auto finance companies “deceived” individuals in multiple ways, the Consumer Financial Protection Bureau recently tabulated that its supervisory actions during the first four months of the year uncovered “illegal activities” that led to approximately $24.5 million ... [Read More]

3 more states now can access Reynolds F&I library

car buy button
Wednesday, Jul. 6, 2016, 03:49 PM
SubPrime Auto Finance News Staff
During the past month, Reynolds and Reynolds added three more states to its network associated with Reynolds Document Services. Joining the ranks are New Mexico, Idaho and Kentucky. Dealerships in 22 states can now access a comprehensive catalog of standardized, legally ... [Read More]

AFSA & NADA engage with CFPB’s Cordray during recent forum

board of directors table
Friday, Jul. 1, 2016, 02:39 PM
SubPrime Auto Finance News Staff
For the seventh consecutive year, the American Financial Services Association and the National Automobile Dealers Association co-sponsored an executive forum to discuss legislative, regulatory and operational challenges facing dealers and finance sources. Led by David Paul, chair of AFSA’s Vehicle ... [Read More]

Heritage Acceptance turns to defi SOLUTIONS for loan origination system

car sale
Friday, Jul. 1, 2016, 02:35 PM
Lance Dagenhardt, Correspondent
Heritage Acceptance hopes to increase its financing efficiency and speed by teaming up with defi SOLUTIONS. The subprime finance company announced recently that it is now utilizing the defi SOLUTIONS loan origin system (LOS), after going live with the solution ... [Read More]

NADA chairman: Dealers rally behind Senate bill to ‘tame’ CFPB

capitol hill for spn story
Thursday, Jun. 30, 2016, 02:04 PM
Jeff Carlson, NADA
An important number that the nation’s auto dealers should know is 2663. NADA’s battle to tame the Consumer Financial Protection Bureau continues and Senate bill S. 2663 is the next chapter. This bill, entitled, “Reforming CFPB Indirect Auto Financing Guidance ... [Read More]

New York AG reaches 6th dealer settlement in past 12 months

gavel 4
Wednesday, Jun. 29, 2016, 02:13 PM
SubPrime Auto Finance News Staff
For the third time in the span of about a year, New York attorney general Eric Schneiderman announced a settlement with a dealership regarding either the advertising or the financing practices conducted by the store. The most recent development is ... [Read More]

Ally appoints Cary to board as Feinberg departs

boardroom chairs at table
Wednesday, Jun. 29, 2016, 02:08 PM
Lance Dagenhardt, Correspondent
Ally Financial has added a former General Electric executive to its own board of directors. The company announced this week that William “Bill” Cary has been appointed to the Ally board of directors, filling the role left by Cerberus Capital ... [Read More]

Dealers still see subprime availability as big players adjust

sales agreement 3
Monday, Jun. 27, 2016, 03:50 PM
Nick Zulovich, Senior Editor
The size of the U.S. subprime population is getting smaller — at least that’s what FICO says. And large finance companies such as General Motors Financial again acknowledged that the segment of its portfolio composed of subprime paper will continue to ... [Read More]

SNAAC named top workplace in Cincinnati again

shutterstock_240441667
Monday, Jun. 27, 2016, 03:44 PM
Lance Dagenhardt, Correspondent
Security National Automotive Acceptance Co. (SNAAC) was recently named a top workplace in the Cincinnati area, due to positive feedback from employees. SNAAC announced that it has been selected as one of Greater Cincinnati’s Top Workplaces for the third time ... [Read More]

Subprime population drops to lowest point in a decade

fed chair janet yellen for SPN
Friday, Jun. 24, 2016, 03:42 PM
Nick Zulovich, Senior Editor
While Federal Reserve chair Janet Yellen made her semiannual visit to Capitol Hill this week and shared her thoughts on how much interest rates might rise, FICO highlighted how the auto finance customer population that often is charged the highest ... [Read More]
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