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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Arbitration debate returns to Capitol Hill

capitol hill for spn story
Friday, May. 20, 2016, 02:11 PM
Nick Zulovich, Senior Editor
One U.S. House Financial Services Committee member who possesses four decades of experience in the automotive space this week tried to pin down an outspoken advocate of the Consumer Financial Protection Bureau’s proposal that would prohibit mandatory arbitration clauses, alluding ... [Read More]

Equifax & Moody’s Analytics experts on tap for upcoming CBA webinar

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Friday, May. 20, 2016, 02:02 PM
SubPrime Auto Finance News Staff
The Consumer Bankers Association is hosting a webinar featuring auto finance experts from Equifax and Moody’s Analytics. CBA officials said attendees can expect three main takeaways from the session, which is titled “Automotive Credit Trends and Lending Solutions to Improve Your ... [Read More]

Non-prime & subprime growth help open balances surpass $1 trillion

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Thursday, May. 19, 2016, 02:04 PM
SubPrime Auto Finance News Staff
The surge of non-prime and subprime loans and leases helped to push Experian Automotive’s total open balance reading above the trillion dollar mark for the first time. According to the most recent State of the Automotive Finance Market report released ... [Read More]

SCUSA uses data to defend non-prime reduction

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Wednesday, May. 18, 2016, 03:07 PM
Nick Zulovich, Senior Editor
Santander Consumer USA president and chief executive officer Jason Kulas insisted the finance company has “more data than almost anyone else in the subprime space.” So when SCUSA cut back on its core non-prime retail originations by 15 percent during ... [Read More]

AUL successfully completes SOC 2 certification

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Wednesday, May. 18, 2016, 03:05 PM
SubPrime Auto Finance News Staff
AUL Corp. recently completed the requirements for a Service Organization Control (SOC) 2 type II audit. Specifically targeting service firms with a focus on security, availability, processing integrity, confidentiality and privacy, AUL highlighted SOC 2 is designed to meet the ... [Read More]

April auto defaults drop back below 1%

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Tuesday, May. 17, 2016, 03:17 PM
SubPrime Auto Finance News Staff
The auto loan component of the S&P/Experian Consumer Credit Default Indices dropped below 1 percent in April for the first time since last September. According to data through April and released on Tuesday by S&P Dow Jones Indices and Experian, ... [Read More]

Updates on 2 metrics to watch — retail sales & unemployment

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Monday, May. 16, 2016, 03:07 PM
SubPrime Auto Finance News Staff
Economists from Stifel, Nicolaus & Co. and Comerica Bank each shared commentaries late last week that shed light on two general economic trends that can have an impact on auto financing — retail sales and employment. Stifel chief economist Lindsey ... [Read More]

Metrolina adds 6th branch location

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Monday, May. 16, 2016, 03:03 PM
SubPrime Auto Finance News Staff
Metrolina Credit Co. recently opened its sixth full-service branch location, marking the third expansion within North Carolina and South Carolina since the company was acquired by ML Credit Group in 2013. Now operating to serve customers within the markets of ... [Read More]

Credit Acceptance’s term evolution from 24 to 72 months

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Friday, May. 13, 2016, 03:01 PM
Nick Zulovich, Senior Editor
Back when Brett Roberts started his career at Credit Acceptance in 1991, you could buy a single song— on cassette tape — and the longest term the subprime finance company had in its portfolio stretched to just 24 months. Now ... [Read More]

Nissan chooses Sword Apak’s floor plan solution

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Friday, May. 13, 2016, 02:51 PM
SubPrime Auto Finance News Staff
Nissan Motor Acceptance Corp. (NMAC) recently selected Sword Apak’s Wholesale Floorplan Finance System (WFS) to improve dealer satisfaction and support growth targets in North America. Officials highlighted that NMAC sought a new floor planning solution that could provide an outstanding ... [Read More]
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