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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

ACA, Westlake settle in Massachusetts, agree to pay $7.4M in relief

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Thursday, Mar. 17, 2016, 04:34 PM
SubPrime Auto Finance News Staff
American Credit Acceptance and Westlake Financial Services agreed this week to provide a total of $7.4 million in relief to thousands of Massachusetts consumers over allegations by the state’s attorney general that they charged “excessive” interest rates on their subprime ... [Read More]

TransUnion touts ease of use for new data solution

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Thursday, Mar. 17, 2016, 03:59 PM
Nick Zulovich, Senior Editor
TransUnion named its newest suite of solutions Prama, which in Sanskrit means the source for accurate and valid knowledge about the world. No matter if they speak English, Spanish, French or even Sanskrit, TransUnion’s Steve Chaouki insisted that finance company executives — ... [Read More]

Grubb’s 3-point message to Exeter board & workforce

board of directors table
Wednesday, Mar. 16, 2016, 03:48 PM
Nick Zulovich, Senior Editor
Jason Grubb conveyed a similar message not only to the board of directors that hired him to be the chief executive officer of Exeter Finance, but also the workforce of nearly 1,000 employees that he became entrusted with overseeing about ... [Read More]

3 enhanced relationships for F&I Express

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Wednesday, Mar. 16, 2016, 03:41 PM
SubPrime Auto Finance News Staff
The past week represented a busy time of relationship building and integrations for F&I Express, which highlighted developments with Dominion Dealer Solutions, Pearl Technology Holdings and Capital Companies. The string aimed at helping dealership finance managers and other store personnel ... [Read More]

7 questions from AFSA & CBA about potential FTC survey

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Tuesday, Mar. 15, 2016, 03:09 PM
SubPrime Auto Finance News Staff
With the Federal Trade Commission gearing up for a potential survey of consumers who recently bought a vehicle and financed that purchase through a dealer, the American Financial Services Association and the Consumer Bankers Association recently submitted a letter to ... [Read More]

Subprime auto ABS delinquency level not seen since 1996

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Monday, Mar. 14, 2016, 03:01 PM
SubPrime Auto Finance News Staff
Fitch Ratings pointed to three reasons why delinquencies on U.S. subprime auto ABS have eclipsed 2009 recessionary levels and are now at a level not seen in nearly two decades. On Monday, analysts indicated subprime delinquencies of 60 days or ... [Read More]

Ally Financial’s consent solicitation & facility renewal

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Monday, Mar. 14, 2016, 02:58 PM
SubPrime Auto Finance News Staff
Along with the renewal of an $11 billion credit facility, Ally Financial recently announced that it has commenced a consent solicitation from holders of record of its 8.000 percent notes due 2031. The move is being made to terminate the ... [Read More]

Cordray summoned back to Capitol Hill

capitol hill for spn story
Thursday, Mar. 10, 2016, 09:51 PM
SubPrime Auto Finance News Staff
After spending part of this week in Phoenix at the annual conference hosted by the Consumer Bankers Association, Consumer Financial Protection Bureau director Richard Cordray will be back on Capitol Hill on Wednesday for his next appearance in front of ... [Read More]

SpringboardAuto.com finds another partner in credit union space

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Thursday, Mar. 10, 2016, 09:49 PM
SubPrime Auto Finance News Staff
Less than a month after announcing an investment by CUNA Mutual Group, direct-to-consumer auto loan platform SpringboardAuto.com formed a partnership this week to enhance its position in the credit union space. SpringboardAuto.com created a relationship with MeridianLink — the developer ... [Read More]

10 common attributes of external & internal fraud

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Thursday, Mar. 10, 2016, 03:55 PM
SubPrime Auto Finance News Staff
RSM partner Ronnie Lee and his accounting team recently conducted research among specialty finance firms regarding fraud. After sharing some of the details of the company’s research findings, Lee also spelled out four ways finance company managers can deter and ... [Read More]
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