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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

FactorTrust to provide alternative data to Digital Matrix Systems

puzzle pieces
Wednesday, Mar. 9, 2016, 04:38 PM
SubPrime Auto Finance News Staff
Digital Matrix Systems formalized an agreement on FactorTrust to provide DMS clients with access to FactorTrust’s alternative credit information and risk scores. The companies insisted the strongest risk management strategies in use at leading financial services, auto finance, and insurance ... [Read More]

Trustmark Warranty now offers VSCs through new website

car buy button
Wednesday, Mar. 9, 2016, 04:36 PM
SubPrime Auto Finance News Staff
In light of shoppers spending more time online searching and comparing vehicles, Trustmark Warranty launched a new consumer website this week in an effort to cater to customer’s buying potential beyond the dealership F&I office. The new website can allow ... [Read More]

CFPB updates policy on ‘duplicate’ complaints & company responses

regulation and compliance puzzle
Monday, Mar. 7, 2016, 04:34 PM
SubPrime Auto Finance News Staff
While President Obama is convening a meeting on Monday with financial regulators to receive an update on the progress in “implementing Wall Street reform,” both the American Financial Services Association and the Consumer Bankers Association offered updates on the revision ... [Read More]

Flagship Credit Acceptance writing ‘a remarkable story’

graph concept 3
Friday, Mar. 4, 2016, 04:36 PM
Nick Zulovich, Editor
About 14 months ago, the merger of Flagship Credit Acceptance and CarFinance Capital became finalized, leaving Michael Ritter as the chief executive officer of the finance company that specializes in filling its portfolio with subprime paper. During that span, Flagship ... [Read More]

A new high: Average payments for new cars near $500

sales agreement 3
Thursday, Mar. 3, 2016, 01:35 PM
SubPrime Auto Finance News Staff
Experian Automotive determined that the average amount financed and the average monthly payment for a new vehicle continued to climb, breaking the previous records on file. According to its latest State of the Automotive Finance Market report released on Thursday, ... [Read More]

GM Financial completes $2.75B in public offerings

money car
Wednesday, Mar. 2, 2016, 04:31 PM
SubPrime Auto Finance News Staff
General Motors Financial on Tuesday completed two rounds of public offerings that totaled $2.75 billion. According to a filing with the Securities and Exchange Commission, one segment is $1.5 billion aggregate principal amount of the company’s 4.200 percent Senior Notes due ... [Read More]

8 features of Dealertrack registration and titling solution for California

technology
Wednesday, Mar. 2, 2016, 04:29 PM
SubPrime Auto Finance News Staff
Dealertrack on Tuesday launched its next generation in-state registration and titling solution for dealers in California. With a new modern user interface, the company highlighted this latest version of Dealertrack’s registration and titling system was developed to radically simplify the ... [Read More]

4 tips to save deals when presenting F&I products

shutterstock_315426638
Tuesday, Mar. 1, 2016, 02:54 PM
SubPrime Auto Finance News Staff
GWC Warranty offered four suggestions to help vehicle deliveries from disintegrating at the point when F&I products are offered to the customer. The company insisted that dealers know a vehicle service contract is a sound purchase that will help protect that ... [Read More]

Top 9 regulatory priorities at the CFPB

gavel and documents
Monday, Feb. 29, 2016, 04:40 PM
SubPrime Auto Finance News Staff
The chief of staff at the Consumer Financial Protection Bureau recently spelled out nine priority goals the regulator intends to work toward during the next two years. While listed alphabetically, the first three mentioned by Chris D’Angelo certainly could be ... [Read More]

Total Q4 auto charge-offs at banks eclipse $1B

bank pic
Monday, Feb. 29, 2016, 04:38 PM
SubPrime Auto Finance News Staff
For the first time according to the data that goes back to the first quarter of 2011 provided by the Federal Deposit Insurance Corp. (FDIC), commercial banks that participate in auto financing saw their quarterly charge-off amount surpass $1 billion. ... [Read More]
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