With the proliferation of tablets and other technology that make consumers' lives easier, digitizing the F&I process can have lasting, positive impacts on customer satisfaction for dealerships, according to a new study from MakeMyDeal and F&I Express. Titled, "The Digital ... [Read More]

SubPrime Forum exhibitor BillingTree recently completed its examination in conformity with Statement on Standards for Attestation Engagements (SSAE) No. 16, Reporting on Controls at a Service Organization for the period from May 1 of last year through April 20 of ... [Read More]

GrooveCar Direct is expanding again through a pair of new partnerships to bolster its vehicle-buying resource for the nation’s credit union industry. Coming aboard the platform are Service 1st Credit Union of Tampa, Fla., as well as Long Island Realtors ... [Read More]

The gap between averages associated with new-vehicle installment contracts and used-vehicle deals continues to widen, while the total amount financed as well as stretching terms are on the rise, too. The industry reached a point on Thursday where Experian Automotive ... [Read More]

Black Book is projecting that vehicle depreciation will be relatively stable in 2015 — coming in between 14.0 percent and 14.5 percent by the end of year. As a result, Fitch Ratings believes the depreciation movement will result in only ... [Read More]

In a move that came together since the companies do not have “philosophical differences on how to treat the customer,” Enterprise Car Sales now has the equivalent of a captive to help deliver its off-rental vehicles to buyers through a ... [Read More]

GWC Warranty chief executive officer and president Rob Glander insisted the company’s bread-and-butter customers are dealer clients who are those small- to medium-sized independent dealerships that might not move as much metal as the big franchised stores but still want ... [Read More]

Finance companies wondering about which competitors are booking the deals they believe they should be originating now can tap an enhanced solution to find answers. Through a partnership with Black Book, Equifax on Wednesday introduced new features to its Lost ... [Read More]

The Consumer Financial Protection Bureau released its monthly consumer complaints snapshot report on Tuesday, drilling down into a pair of topics. Those spotlight subjects included credit reporting and the city of Los Angeles. As of Aug. 1, the CFPB reported that ... [Read More]

Analysis compiled by Edmunds.com of used-vehicle financing activity during the second quarter at franchised dealerships turned up more evidence of the fuel igniting record-setting growth. According to the site’s latest Used Vehicle Market Report, the average amount financed moved 3 ... [Read More]