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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Copart Adds DSC Floor Planning to Site to Increase Members’ Purchasing Power

Thursday, Oct. 29, 2009, 12:00 AM
Nick Zulovich
FAIRFIELD, Calif. — Copart announced it has now integrated Indiana-based Dealer Service Corp. into its Web site to give its members easier access to floor planning and ultimately more purchasing power. Via this integration, Copart members can now access their DSC ... [Read More]

Wells Fargo: Auto Finance Business Continues to Gain Market Share

Thursday, Oct. 29, 2009, 12:00 AM
Nick Zulovich
SAN FRANCISCO — During the company's recent third-quarter conference call, Wells Fargo chief financial officer Howard Atkins pointed out that the auto finance business has been gaining market share in both new and used auto loan originations. In fact, the company ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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Chrysler Financial Further Reduces Work Force

Tuesday, Oct. 27, 2009, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — Chrysler Financial recently announced that as part of its ongoing restructuring, effective immediately, the company has reduced its work force by about 12 percent. This move, which apparently came quietly in late September, impacted all levels of Chrysler Financial's ... [Read More]

Alliance Credit Union Runs Ugly Car Contest to Drive Consumer Interest

Tuesday, Oct. 27, 2009, 12:00 AM
Nick Zulovich
SAN JOSE, Calif. — To drive more interest to its company and services, Alliance Credit Union recently ran a special marketing campaign that offered $5,000 to the winner of an Ugly Car Contest. The winner, Jean-Pierre Saintard, of Leland, N.C., was able ... [Read More]

Capital One Continues to Reduce Auto Loans

Tuesday, Oct. 27, 2009, 12:00 AM
Nick Zulovich
McLEAN, Va. — Sharing its third-quarter results late last week, Capital One announced that its auto loans declined further due to earlier efforts to "retrench and reposition" its auto finance business. More specifically, loans declined by $667.3 million, or 3.3 percent, ... [Read More]

Fitch Reviews Recent ABS Performance

Tuesday, Oct. 27, 2009, 12:00 AM
Nick Zulovich
NEW YORK — In its latest term ABS Credit Action Report, which reviews both auto lease and auto loan ABS trends, Fitch Ratings indicated that one year after the financial crisis hit, liquidity concerns have stabilized. However, company officials reported that ... [Read More]

France Gains IARA Special Achievement Award

Thursday, Oct. 22, 2009, 12:00 AM
Nick Zulovich
NORTH RICHLAND HILLS, Texas — The International Automotive Remarketers Alliance announced this week its recipient of the Special Achievement Award. Bestowed with the honor this year is Scott France, senior vice president of portfolio management at Triad Financial. The award is ... [Read More]

XpressCredit Teams Up with KBB for Values, Much More

Thursday, Oct. 22, 2009, 12:00 AM
Nick Zulovich
SYRACUSE, N.Y. — XpressCredit executives announced Wednesday its lending partners and dealers have now gained a wide range of new- and used-vehicle data, values and related vehicle information and content thanks to a new partnership with Kelley Blue Book. By incorporating InfoDriver into ... [Read More]

AmeriCredit Expands Dealer Relationships by the Thousands

Thursday, Oct. 22, 2009, 12:00 AM
Nick Zulovich
FORT WORTH — As AmeriCredit continues to bolster auto loan originations, it accelerated its dealership relationships through the fiscal first quarter. Overall, the company reported on Wednesday that it has either activated or re-activated about 3,000 dealer relationships. Additionally, AmeriCredit president ... [Read More]

Chase Names Manager of San Diego Custom Finance Center

Thursday, Oct. 22, 2009, 12:00 AM
Nick Zulovich
SAN DIEGO — Chase Auto Finance has named an industry veteran to serve as manager of its Custom Finance Business Center in San Diego. Heading up this center will be Cesar Martinez. "Chase offers local customer service to provide our San ... [Read More]
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