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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

AIADA Teams Up with KeyBank for Free Dealer Webinar

Tuesday, Oct. 20, 2009, 12:00 AM
Nick Zulovich
ALEXANDRIA, Va. — The American International Automobile Dealers Association is hosting a free Webinar with its affinity partner KeyBank next week for dealers interested in establishing and maintaining a mutually beneficial relationship with floor-plan lenders "Build a Win-Win Relationship with Your Floor ... [Read More]

GM Taps AmeriCredit to Offer Subvented Subprime Financing

Tuesday, Oct. 20, 2009, 12:00 AM
Nick Zulovich
FORT WORTH — General Motors recently called on AmeriCredit to offer a subvented program for franchised dealers looking to get credit-challenged customers into new 2009 and 2010 GM models. "The program is structured similar to other manufacturer subvention programs," Caitlin DeYoung, ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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The ART of AI: A Dealership Guide to Deploying AI With Confidence

AI is rapidly reshaping dealership operations, yet most stores are still in early experimentation mode. According to the Cox Automotive...
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CNW: Fewer Auto Loan Applications Approved Across Credit Spectrum

Tuesday, Oct. 20, 2009, 12:00 AM
Nick Zulovich
BANDON, Ore. — Apparently, after gaining ground for several months, the share of auto loans receiving approval has now begun to drop, CNW Research discovered in its latest analysis. However, on the brighter side, consumers appear to believe that credit is ... [Read More]

Shilson: Less than 20% of Special Finance Deals Successful

Tuesday, Oct. 20, 2009, 12:00 AM
Nick Zulovich
HOUSTON — I recently surveyed mid-year 2009 buy-here, pay-here industry results and I learned the following: 1. Sales have been, for the most part, comparable to the same period of last year. Only operators who have expanded operations, added additional sales ... [Read More]

Teres Solutions Teams Up with RateGenius to Increase Direct Auto Loans

Thursday, Oct. 15, 2009, 12:00 AM
Nick Zulovich
AUSTIN, Texas — Teres Solutions announced a new partnership with RateGenius to grow its clients direct auto lending business. Basically, Teres will integrate the RateGenius direct auto loan refinancing solution into its SAIL lending platform. "Whether or not automobile sales are growing, there's ... [Read More]

Fitch: Used-Value Rebound Drives Up Auto Lease ABS Performance

Thursday, Oct. 15, 2009, 12:00 AM
Nick Zulovich
CHICAGO — Auto lease asset-backed securities took a big hit last year causing a decreased appetite to offer leases. This ultimately caused several automakers to leave the leasing market; however, according to Fitch Ratings, it's a much different story this year. ... [Read More]

Zag.com’s New Car-Buying Site Gives Consumers Donation Opportunity

Thursday, Oct. 15, 2009, 12:00 AM
Nick Zulovich
SANTA MONICA, Calif. — Zag.com announced the launch of a new site today called DrivingDonations.com, which in addition to saving consumers an average of $4,500 on a new-car purchase, will also donate $50 to a charity of the consumer's choice. Basically, while the ... [Read More]

Chase Ramps Up Auto Loan Originations 82% Year-Over-Year

Thursday, Oct. 15, 2009, 12:00 AM
Nick Zulovich
NEW YORK — After a significant reduction in auto loan originations last year, Chase Auto Finance is continuing to ramp these transaction ramp back up, ultimately increasing originations 82 percent year-over-year. On Wednesday, the company reported that third-quarter auto finance originations ... [Read More]

VW Credit Selects MVTRAC to Improve Recovery Efforts

Tuesday, Oct. 13, 2009, 12:00 AM
Nick Zulovich
PALATINE, Ill. — MVTRAC announced today that it has partnered with Volkswagen Credit to help the company improve its collection procedures on defaulted vehicle collateral. As part of this relationship, VW Credit will use MVTRAC's automated license plate recognition technology, in ... [Read More]

Credit Acceptance Offers Update on Credit Warehouse Facilities

Tuesday, Oct. 13, 2009, 12:00 AM
Nick Zulovich
SOUTHFIELD, Mich. — Credit Acceptance Corp. recently announced some changes to its credit warehouse facilities. The company said it increased the amount of its revolving secured warehouse facility with an institutional investor from $50 million to $75 million. In addition, the ... [Read More]
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