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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

CNW Forecasts Residuals

Tuesday, Dec. 18, 2007, 12:00 AM
Nick Zulovich
BANDON, Ore. — One of the topics tackled in CNW Research's most recent analysis of the marketplace was residuals. And interesting enough, the company found that two domestics appear to be gaining ground. "Ford, after years of seeing its index decline, ... [Read More]

Away for the Holidays

Tuesday, Dec. 18, 2007, 12:00 AM
Nick Zulovich
CARY, N.C. — SubPrime News Update will not be published again until Jan. 3 to give its staff an opportunity to celebrate the holidays. The team at SubPrime Auto Finance News wishes its readers and advertisers a wonderful holiday season. "We'd ... [Read More]

Resource Hub

Best Practices, Ideas, and Tools for Business

The Dealer’s Guide to Smarter GPS Tracking

A Buyer’s Guide for Independent Dealer, BHPH, and Auto Finance Leaders Reducing Risk, Unlocking Opportunity Independent dealers and finance companies...
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Used Car Turn Vendor Management Checklist

Vehicles touch multiple vendors before they ever hit the lot, and when approvals, communication, and invoices are scattered, delays are...
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RouteOne Teams Up with TDEC

Tuesday, Dec. 18, 2007, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — RouteOne recently announced that it has partnered with TDEC. The deal will integrate TDEC's imaging and data entry services with RouteOne's eContracting image and data services delivery platform, according to officials. RouteOne dealers can now submit paper ... [Read More]

Daimler Financial Relocates Jobs, More

Tuesday, Dec. 18, 2007, 12:00 AM
Nick Zulovich
FARMINGTON HILLS, Mich. — Daimler Financial Services Americas, which comprises Mercedes-Benz Financial and Daimler Truck Financial, recently announced it will be adding more jobs to its Southeast Michigan region, along with finding a unique way to celebrate the holidays. According to ... [Read More]

J.D. Power Reports on Consumers’ New-Vehicle Financing Satisfaction

Thursday, Dec. 13, 2007, 12:00 AM
Nick Zulovich
WESTLAKE VILLAGE, Calif. — Who takes top honors when it comes to satisfying customers in the new-vehicle financing process? J.D. Power and Associates recently measured this and released its results this week. The factors taken into account in the ranking process ... [Read More]

Compli, Hudson Cook, AAS Partner to Offer Adverse Action Assistance to Dealers

Thursday, Dec. 13, 2007, 12:00 AM
Nick Zulovich
PORTLAND, Ore. — In its continuing effort to assist auto dealerships nationwide in building and enhancing their compliance practices, Compli, in collaboration with Hudson Cook and Auto Advisory Services of California, announced the release of a new Adverse Action Compliance Program, which ... [Read More]

CarBiz Gains New State License, Strikes Software Deal

Thursday, Dec. 13, 2007, 12:00 AM
Nick Zulovich
SARASOTA, Fla. — CarBiz announced that it has received a dealer license for the state of Iowa. With this license obtained, CarBiz said it has begun full operations at two Iowa locations in Sioux City and Council Bluffs. The company now ... [Read More]

Ford Credit Provides Help to Natural Disaster Victims in Two States

Thursday, Dec. 13, 2007, 12:00 AM
Nick Zulovich
DEARBORN, Mich. — Ford Motor Credit Co. announced it is offering Washington and Oregon customers affected by the flooding and mudslides the opportunity to delay some car payments. Ford Motor Credit's Disaster Relief Program allows qualified customers to delay one ... [Read More]

Americans’ Financial Concerns Deepen in Some Areas

Tuesday, Dec. 11, 2007, 12:00 AM
Nick Zulovich
BLOOMINGTON, Ill. — According to the latest Country Financial Security index, Americans have lost confidence in their personal level of financial security, but it does not seem to have dampened their optimism about the year ahead. Officials explained that despite a ... [Read More]

Finance Express Teams Up with Route 66 Warranty

Tuesday, Dec. 11, 2007, 12:00 AM
Nick Zulovich
RANCHO SANTA MARGARITA, Calif. — Finance Express announced today that it has partnered with Route 66 Warranty to allow dealers to offer extended vehicle service contracts to their customers. Finance Express has designed the program to provide their dealers the ability ... [Read More]
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