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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

J.D. Power: GMAC, BMW Financial Canada Tops in Satisfaction

Monday, Jun. 19, 2006, 12:00 AM
Nick Zulovich
TORONTO (June 19, 2006) — GMAC recently took first place in dealer satisfaction in retail leasing and floor planning, while BMW Financial Services grabbed the top rank in retail credit for the second consecutive year, according to J.D. Power and ... [Read More]

NAF Shares Details of Recent Non-Prime Conference

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
HANOVER, Md. (June 16, 2006) — More than 300 attendees, sponsors and exhibitors recently turned out for the National Automotive Finance Association’s 10th Annual Non-Prime Auto Finance Conference in Fort Worth, Texas. In his opening remarks, NAF Association Chairman John ... [Read More]

AmeriCredit Recognizes Top Performing Auctions

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
FORT WORTH, Texas (June 16, 2006) — AmeriCredit Corp. recently announced the recipients of its Auction of Excellence program for the first quarter. Winners include: Midwest: ADESA’s Des Moines Auto Auction in Grimes, Iowa Northeast: Harrisburg Auto Auction in Mechanicsburg, ... [Read More]

AmeriCredit Resumes Auto Lending in Canada

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
FORT WORTH, Texas — AmeriCredit announced it has funded its first Canadian auto loan and is working to re-establish itself as a competitor in the Canadian auto-lending market. In order to renew its lending business in the country, AmeriCredit said ... [Read More]

CarMax Names Folliard President, CEO

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
RICHMOND, Va. — CarMax announced that Thomas Folliard, current executive vice president of store operations, has been elected president, chief executive officer and member of the board of directors. Folliard succeeds Austin Ligon, who is retiring. Executives said Folliard, 41, ... [Read More]

DealerTrack: 1Q Net Income Up 66 Percent

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
LAKE SUCCESS, N.Y. — DealerTrack announced its net income for the first quarter reached $3.4 million, up 66 percent from $2.1 million posted in the same period of 2005. Company executives highlighted the fact that their transaction volume in the ... [Read More]

Best Odds in Las Vegas Were on NABD Attendance

Friday, Jun. 16, 2006, 12:00 AM
Nick Zulovich
LAS VEGAS — The best odds in the house last month at the Las Vegas Hilton were not at the craps or blackjack tables; the best odds for the nearly 1,500 dealers from throughout the country were at the National ... [Read More]

Car-Mart Announces New Store Opening

Thursday, Jun. 15, 2006, 12:00 AM
Nick Zulovich
BENTONVILLE, Ark. (June 15, 2006) — America’s Car-Mart recently announced the opening of its newest dealership in Sedalia, Mo. This new location marks the second dealership opening since the company’s current fiscal year began on May 1. The company also ... [Read More]

Myers Takes Home NIADA National Quality Dealer Title

Wednesday, Jun. 14, 2006, 12:00 AM
Nick Zulovich
LAS VEGAS (June 14, 2006) — Hundreds of independent dealers, vendors and industry executives were on hand during last week’s National Independent Automobile Dealers Association’s Annual Convention and Expo in Las Vegas to see dealer Tracy Myers, of Winston-Salem, N.C., ... [Read More]

Manheim Announces Addition of N.A.D.A. Values to POINT, Other News

Tuesday, Jun. 13, 2006, 12:00 AM
Nick Zulovich
ATLANTA (June 13, 2006) — In addition to other announcements, Manheim said subscribers to POINT now have access to N.A.D.A. Official Used Car Guide Co.’s values, along with valuations already provided by Manheim Market Report and Edmunds True Market Value. ... [Read More]
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