Multiple recent developments at Credit Acceptance have had connections to technology, including a record number of dealers now using its artificial intelligence-powered platform as well as the appointment of a new chief technology officer.

However, on Tuesday, Credit Acceptance made a people-connected move, announcing that Shannon Wilson will join the company as chief human resources officer.

According to a news release, Wilson will officially begin with the subprime auto finance company on Monday.

Credit Acceptance highlighted Wilson is “a business and transformation executive with an unusual breadth of experience spanning human resources, frontline operations, technology, and workforce strategy. She has led through growth, complexity, and significant change at iconic brands and startups.”

Wilson’s career began in frontline retail operations at Best Buy and The Home Depot, experiences that shaped her deep connection to customers and frontline employees and the operations-first perspective she has carried throughout her career.

Then during more than a decade at Amazon, Wilson brought that perspective to extraordinary scale, eventually leading human resources for North American customer fulfillment and organizations focused on workforce strategy, product, technology, analytics, and science.

Most recently, as chief people officer at Alto Pharmacy, Wilson applied those lessons in a very different, highly regulated environment, helping a technology-driven startup navigate significant transformation and build the organizational capabilities needed to adapt, grow, and thrive.

“Our ambitions for Credit Acceptance are high, and we have been deliberate about building a leadership team capable of realizing them,” Credit Acceptance chief executive officer Vinayak Hegde said in the news release. “That means bringing in leaders who are exceptional in their fields but think and operate across the enterprise. Shannon embodies that.

“She brings deep human resources expertise, but she is also an experienced operator who understands technology, organizational systems, and what it takes to execute through complexity and change. She has seen what great looks like at scale, and I am excited to have her as a partner as we turn our ambitions into action,” Hegde continued.

Credit Acceptance also emphasized that it continues to evolve and invest for long-term growth, focusing on great talent and performance and becoming more technology- and AI-enabled.

“For many people, a vehicle is a link to real opportunity. Credit Acceptance partners with dealers to help make vehicle ownership possible for consumers who might otherwise struggle to obtain financing,” Wilson said in the news release. “The impact extends far beyond the purchase of a vehicle, creating opportunities for people to build careers, support their families, and contribute to their communities. That combination of purpose and problem-solving drew me to the company.”