SAN JOSE, Calif. –

As the auto finance industry continues through an era of record growth, FICO acknowledged the challenges finance companies face have even greater ramifications. FICO stressed that finance companies need to align customer risk with operational efforts while providing exceptional customer service and implementing winning marketing and retention strategies.

In an effort to enhance all of those elements, FICO is offering a free webinar titled, “Strategically Improving Your Auto Portfolio Performance” where presenters plan to share tips involving:

— Intelligently reduce overhead and streamline operations.

— Make originations and other customer decisions based on historical behavior.

— Identify high risk customers to apply customized treatments and mitigate losses.

— Align operational expenses—such as marketing and vendor costs–with expected outcomes.

— Expand your customer relationships well beyond loan payoff.

— Increase your organization’s ability to rapidly respond to economic changes or fast-evolving competitive challenges.

“Analytics play a critical role in achieving success, but most auto lenders haven’t implemented a comprehensive, integrated analytic strategy that can drive measurable improvements in profitability while successfully managing risk throughout the customer lifecycle,” FICO said.

“We’ll also share case study examples of how several large North American auto lenders have built and executed comprehensive analytic strategies to improve portfolio performance,” the company continued.

Webinar presenters include senior consultant Therese Henry and auto practice leader Ken Kertz.

The session is set for 2 p.m. ET on Thursday.

Managers and executives can complete the free webinar registration here.