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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

High School Students Benefit from BHPH Store’s Blimp Donation

buy here pay here usa blimp for BHPH website
Thursday, Jul. 31, 2014, 02:09 PM
BHPH Report Staff
Part of the brand marketing used by Buy Here Pay Here USA includes the tagline, “You can find us under the blimp.” The BHPH operation that already has two lots with a third one to open up later this year ... [Read More]

AutoTrader.com Aims to Improve BHPH Transparency

evaluating car with cell phone
Thursday, Jul. 31, 2014, 02:03 PM
Nick Zulovich, Editor
Even in today’s competitive marketplace, AutoTrader.com wholeheartedly believes buy-here, pay-here dealers still have the ability to advertise effectively. Brett Kelly contends that operators just have to change their strategies a bit because so many consumers are researching and shopping online. ... [Read More]

BHPH Operators Share Paths to Adding More Locations

car lot 7
Thursday, Jul. 31, 2014, 01:51 PM
Nick Zulovich, Editor
Debating an expansion is a discussion buy-here, pay-here dealers have conducted for decades. A larger lot or more locations could mean more room for inventory and possibly enhanced sales and profits. But broadening the store presence also requires more cash ... [Read More]

SendMeAFriend.com and PassTime Partner to Help BHPH Dealers

hands shaking 1
Wednesday, Jul. 23, 2014, 07:39 PM
BHPH Report Staff
GPS-based technology provider PassTime and customer referral program SendMeAFriend.com formed a strategic partnership this week.  Under the partnership, customers, including buy-here, pay-here dealers, will have access to PassTime’s new 3G device solution — the Elite 3 — as well as ... [Read More]

Shilson: 11 Strategies for BHPH Success from a Financial Perspective

money 3
Thursday, Jul. 17, 2014, 07:02 PM
Ken Shilson, Subprime Analytics and NABD
Success in buy-here, pay-here is frequently measured by how many vehicles a dealer sells each month or year. Although sales are important, this commentary will focus on other areas which are important to BHPH success. “Keeping them sold” is important ... [Read More]

Consumers Not Just Choosing Vehicles Online, But Paying Online, Too

evaluating car with cell phone
Tuesday, Jul. 1, 2014, 04:01 PM
Marya Lang, BillingTree
According to the most recent study from the Federal Reserve, the average new-vehicle loan in the U.S. stands at more than $26,700 with a loan to value ratio of a huge 80 percent. So the volume of payments which are ... [Read More]

10 Questions to Ask About Converting Data When Switching DMS

graph concept 2
Thursday, Jun. 26, 2014, 03:42 PM
Mike Downey, Auto Master Systems
If you’re preparing to switch dealer management software, there are many things to consider as it relates to converting your data. How complete your data is in your new application will determine how effectively you can use the software. Here ... [Read More]

LotVantage’s 5 Recommendations For eBay Classifieds Listings

evaluating car with cell phone
Tuesday, Jun. 24, 2014, 05:13 PM
Jim Jabaay, LotVantage
With any new product and marketplace there’s a learning curve, and we’ve recently gained more knowledge about what it takes to manage the “art” of posting to eBay classifieds. We want to share the Top 5 Best Practices we’ve learned ... [Read More]

Happy Associates And Profit Go Together

pic for gene column
Tuesday, Jun. 24, 2014, 05:10 PM
Gene Daughtry, PLS Financial
A new study recently coming out of Warwick University has concluded that happiness levels can increase productivity by a staggering 12 percent. To me, this seems obvious, but I have seen many work places where you can feel the tension ... [Read More]

Do Online Reviews From Customers Really Matter In BHPH?

pic for kenny column
Tuesday, Jun. 24, 2014, 04:58 PM
Kenny Atcheson, Dealer Profit Pros
When asked about online reviews, buy-here, pay-here dealers typically offer one of these six responses. Here they are in random order: 1. Our customers don’t read online reviews. 2. There is nothing we can do about it because the BHPH ... [Read More]
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