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This Month's Focus

Artificial Intelligence
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Alfa Recon leverages AI to strengthen data migration
Monday, May. 18, 2026, 11:11 AM
Alfa, provider of Alfa Systems, strengthened its data migration toolbox last week with the launch of Alfa Recon, a new artificial intelligence-enabled reconciliation module. Designed to help customers migrate legacy data and acquired portfolios to Alfa Systems more quickly, more ... Read More
Dealer group C-suite executives examine role of AI at auto retailers
Monday, May. 18, 2026, 10:23 AM
Artificial intelligence in auto retail, says Zeigler Auto Group chief operating officer Sam D’Arc, is in a similar place as digital retail was 4-5 years ago. There’s a lot of excitement, but perhaps not a complete understanding of how AI ... Read More
Dealers look to AI for customer experience boost
Monday, May. 18, 2026, 10:10 AM
Sam D’Arc doesn’t remember what his query was when he first used ChatGPT, but the response was fast and accurate. “It caused a little bit of awe and surprise in how well it extracted information into the answer to the ... Read More
Assuring potential buyers about used EV battery health with David Giacobbe of Voltest
Wednesday, May. 20, 2026, 04:01 PM
We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. One of the key questions buyers ask dealers about ... Listen Here
Why vehicle recalls are becoming more complex and frequent
Wednesday, May. 20, 2026, 03:52 PM
We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. This conversation features Cherokee Media Group’s Andrew Friedlander and ... Listen Here
Why now is the time used-car leasing might gain sustained momentum
Wednesday, May. 20, 2026, 03:25 PM
We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. FlexPath DXP chief executive officer Tarry Shebesta draws on ... Listen Here

Veteran industry trio rolls out collections service provider tailored for BHPH

Tuesday, Oct. 15, 2024, 11:56 AM
BHPH Report Staff
This week, industry veterans Travis Ross, Mike France and Jeff Anderson launched a specialized outsourced collections service tailored for buy-here, pay-here dealerships. The trio with more than 70 years of combined experience sees Auto Collect Solutions as a service provider ... [Read More]

Experts see hurricanes adding to bankruptcy surge already spotted in Q3

bankruptcy
Tuesday, Oct. 8, 2024, 02:13 PM
BHPH Report Staff
As if hurricanes don’t already cause enough destruction, experts see these wicked storms adding more fuel to the ongoing rise in bankruptcies. According to data provided by Epiq AACER on Monday, total bankruptcy filings through the first three quarters of ... [Read More]

NIADA roundup: New 20 group moderator, Helene help & Policy Conference recap

Thursday, Oct. 3, 2024, 01:20 PM
BHPH Report Staff
The National Independent Automobile Dealers Association recapped several developments on Wednesday, including its new 20 group moderator and consultant for buy-here, pay-here dealers, fundraising to help members impacted by Hurricane Helene and the successes of its 2024 Policy Conference in ... [Read More]

COMMENTARY: Lessons of leadership during a crisis

Tuesday, Oct. 1, 2024, 01:58 PM
Steve Levine, Ignite Consulting Partners
Like everyone else, I’m watching the horrible news coming out of North Carolina with a heavy heart. The devastation and suffering will impact that area and those people enduring Hurricane Helene’s aftermath for years to come. These catastrophic events have ... [Read More]

Former DriveTime exec to become Car-Mart COO

Car-Mart expands via acquisition, reports fiscal Q2 performance
Tuesday, Sep. 24, 2024, 12:30 PM
BHPH Report Staff
America’s Car-Mart will have a new chief operating officer coming aboard on Oct. 7. According to an announcement made on Tuesday, Car-Mart has appointed Jamie Fischer as COO. Fischer will join the company that operates 149 dealerships and more than ... [Read More]

Empire hires former Agora Data executive as regional VP of sales

Tuesday, Sep. 24, 2024, 12:27 PM
BHPH Report Staff
Empire Indemnity Insurance Company Risk Retention Group appointed Justin Stokes as its new regional vice president of sales. Based in Frisco, Texas, Empire said on Tuesday that Stokes brings two decades of experience in automotive finance and management with a ... [Read More]

4 ways to improve relationships with repeat customers

Salesman with young customer1255494403
Thursday, Sep. 19, 2024, 10:26 AM
BHPH Report Staff
Big Time Advertising founder and CEO Terry MacCauley offered a variety of suggestions to help buy-here, pay-here and independent dealers secure an important resource to maintain profitability and success — repeat customers. “Retaining customers is more cost-effective than acquiring new ... [Read More]

Buckeye Dealership Consulting welcomes 2 more professionals, including new COO

Thursday, Sep. 12, 2024, 02:29 PM
BHPH Report Staff
Buckeye Dealership Consulting reinforced its management team again this week, hiring a chief operating officer and new business development manager. Coming aboard as COO of the provider of reinsurable products for dealers and finance companies is James O’Connell, who will ... [Read More]

6 Byrider franchisees buy assets from Altamont Capital Partners

Thursday, Sep. 12, 2024, 02:17 PM
BHPH Report Staff
Dealers make deals every day, but this one in the buy-here, pay-here segment is more than just stretching a nickel or two on a trade. Byrider announced on Thursday that an investor group of Byrider franchisees has acquired the assets ... [Read More]

Tricolor boosts recon capacity with Arizona facility

Tuesday, Sep. 10, 2024, 10:43 AM
BHPH Report Staff
Carvana has generated industry buzz in recent weeks with its “Megasites” in Houston and Kansas City, Mo., that are designed for high volumes of vehicle reconditioning. Tricolor is implementing a similar strategy, as the retailer focused on addressing the needs ... [Read More]

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