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This Month's Focus

Artificial Intelligence
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EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches
Monday, May. 11, 2026, 09:51 AM
A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution
Monday, May. 11, 2026, 09:45 AM
Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

Tax season roundup: Refunds up almost 11%, while nearly 1 in 3 Gen Z adults report not filing a return

Thursday, Mar. 26, 2026, 10:37 AM
BHPH Report Staff
The latest update from the Internal Revenue Service indicated the average federal tax refund is almost 11% higher this year versus 2024. But a consumer survey orchestrated by ACI Worldwide also highlighted the volume of young consumers who might not ... [Read More]

Byrider Dealer Board rolls out Project Excellence fueled by RockED to standardize employee training

byrider picture for web
Thursday, Mar. 12, 2026, 11:47 AM
BHPH Report Staff
The Byrider Dealer Board is looking to have potential buyers have the same experience no matter if the buy-here, pay-here store franchisee operates in Indiana, Wisconsin, Florida or Texas. So, the board recently partnered with RockED to launch Project Excellence, ... [Read More]

Expert says ‘it’s clear why’ bankruptcies jumped in February

bankruptcy
Tuesday, Mar. 10, 2026, 11:38 AM
BHPH Report Staff
Upward year-over-year movements in February of every bankruptcy classification certainly caught experts’ attention. According to data from Epiq AACER, total bankruptcy filings in February jumped 14% year-over-year to 45,891. That’s up from 40,304 filings in February 2025. The February update ... [Read More]

Revived NIADA report tallies 2025 sales, looks to clarify active dealer count

Thursday, Mar. 5, 2026, 10:59 AM
BHPH Report Staff
The National Independent Automobile Dealers Association reported that independent stores retailed 9.8 million vehicles in 2025, nearing 2020 total sales. That’s the top headline from NIADA’s revived Used Car Industry Report, which features more than 100 pages of information, including ... [Read More]

PODCAST: Dealer/consultant Luke Godwin discusses issues and opportunities facing dealers today

Tuesday, Mar. 3, 2026, 03:47 PM
BHPH Report Staff
Luke Godwin has his finger on the pulse of the independent used-car dealer. For starters, he’s a dealer himself as owner of Godwin Motors in Columbia, S.C. He’s also a consultant working with independent dealers and a frequent speaker at ... [Read More]

BHPH United Summit to feature ‘The Garage’ with hands-on opportunities for dealers

Tuesday, Mar. 3, 2026, 12:17 PM
BHPH Report Staff
One of the many attractions of Las Vegas is seeing live performances. Organizers of the fifth annual BHPH United Summit at Caesars Palace are taking the same path, but with dealerships being the star of the show. A portion of ... [Read More]

NIADA hosts leadership meeting, presents five-year strategic plan

Thursday, Feb. 26, 2026, 12:51 PM
BHPH Report Staff
The National Independent Automobile Dealers Association hosted a leadership meeting in Dallas this week, gathering state executive directors, staff and board presidents for two days of training, networking and exchanging ideas. NIADA’s board of directors also presented the association’s five-year ... [Read More]

NIADA responds to Warren, opens annual convention registration

Thursday, Feb. 19, 2026, 11:25 AM
BHPH Report Staff
Along with opening registrations for its annual convention, the National Independent Automobile Dealers Association sent its response this week to Sen. Elizabeth Warren, who recently launched a “probe” into the auto financing and repossession industries to seek information on “harmful anti-consumer ... [Read More]

COMMENTARY: Is your operation really protected? 5-point guide to dealer compliance GPS/SID health check

Details of upcoming repossession webinars from ARA & Weltman
Tuesday, Feb. 17, 2026, 01:50 PM
Corinne Kirkendall, PassTime
Compliance isn’t a one-time box to check; it’s a business health indicator. For dealers using GPS and starter-interrupt devices, staying compliant protects more than your portfolio. It protects your reputation, your customers, and your long-term growth. A dealer compliance health ... [Read More]

NJ court says independent store violated prior consent order, sees other misconduct involving ‘gray market’ vehicles

Thursday, Feb. 12, 2026, 10:58 AM
BHPH Report Staff
A New Jersey independent dealership is back in trouble with the state’s attorney general and Division of Consumer Affairs after officials said the store violated a prior consent order along with other misconduct. Acting attorney general Jennifer Davenport and the ... [Read More]

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