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This Month's Focus

Artificial Intelligence
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EY study shows Canadians still cautious about AI but using it more for everyday activities
Monday, May. 11, 2026, 03:00 PM
This artificial intelligence is pretty smart, eh? That sentiment might be held by at least some Canadians who are already embedding AI into everyday decisions, often in ways that extend beyond simple assistance into early autonomy, even while concerns about ... Read More
Carfluent’s new AI tool helps dealerships beat aggregators in searches
Monday, May. 11, 2026, 09:51 AM
A growing percentage of consumers now use artificial intelligence as what marketplace Cars.com describes as a “trusted co-pilot” in their search for a vehicle to purchase. Meanwhile, other studies suggest that dealership websites are not visible to many of those ... Read More
ChatGPT app represents the latest step in CarMax’s ongoing AI evolution
Monday, May. 11, 2026, 09:45 AM
Yes, it’s AI — everyone’s favorite buzzword. But when it comes down to it, artificial intelligence is only part of what CarMax’s new ChatGPT app is all about. The company billed as the nation’s largest used-car retailer touted the app, ... Read More
Tiger Okeley describes what it’s like for BHPH dealers during another turbulent year
Tuesday, May. 12, 2026, 01:47 PM
Tiger Okeley is the executive board member of Oak Motors, a buy-here, pay-here dealership that’s been in business for more than 40 years in central Indiana. Having seen boom times, recessions, and more, Okeley shared his insight to help owners ... Listen Here
SPONSORED EPISODE: Know your Buyer & Grow your Lot
Tuesday, May. 12, 2026, 09:20 AM
In this insightful episode of the Auto Remarketing Podcast, Auto Trader and KBB executives Elizabeth Stegall and David Lumpkin share findings gleaned from Cox Automotive’s unique research into shoppers who buy from Independent Dealers. Learn how shifting buyer expectations connect ... Listen Here
FICO’s Shams Blanc on lenders sharpening underwriting & more
Wednesday, Apr. 29, 2026, 03:54 PM
Fresh off being in Miami as part of the Used Car Industry Summit that Cherokee Media Group hosted this spring, Shams Blanc, who is vice president of auto scores at FICO, appeared again on the Auto Remarketing Podcast. Blanc discussed ... Listen Here

Accelerated Solutions Group unveils solution to stop catalytic converter theft

Accelerated Solutions Group launches anti-theft solution
Tuesday, Oct. 31, 2023, 10:34 AM
BHPH Report Staff
Catalytic converter theft is an issue that impacts many dealerships; independent and buy-here, pay-here operators in particular. To help stores keep their vehicles in inventory with all their necessary parts, Accelerated Solutions Group on Tuesday announced deployment of its patent-pending ... [Read More]

Car-Mart’s ‘Hank’ Henderson passes away

Tuesday, Oct. 17, 2023, 01:24 PM
BHPH Report Staff
America’s Car-Mart announced on Monday that William “Hank” Henderson — whose time with the buy-here, pay-here operation dated back to 1987 — passed away unexpectedly on Saturday. Rising up the company ranks, Henderson served as Car-Mart’s chief executive officer from ... [Read More]

Q3 closes with across the board rise in bankruptcies

bankruptcy image
Thursday, Oct. 12, 2023, 02:04 PM
BHPH Report Staff
Every year-over-year comparison made by bankruptcy experts after reviewing filing data through the first three quarters of this year showed an increase. According to data provided by Epiq Bankruptcy, total individual filings registered through the first nine months of the ... [Read More]

PODCAST: New Car-Mart CEO Doug Campbell

Tuesday, Oct. 10, 2023, 03:38 PM
BHPH Report Staff
Doug Campbell officially became chief executive officer America’s Car-Mart on Oct. 1, roughly a year after joining the 42-year-old buy-here, pay-here dealership company. Campbell made an appearance on the Auto Remarketing Podcast to recap his journey to this position and ... [Read More]

NIADA names moderators for BHPH event’s dealer roundtables

NIADA names moderators for BHPH event’s dealer roundtables
Wednesday, Oct. 4, 2023, 02:24 PM
BHPH Report Staff
The National Independent Automobile Dealers Association has selected some of the country’s top buy-here, pay-here dealers as moderators for the dealer roundtables at the upcoming NIADA BHPH Dealer Forum. The association said the moderators will include: —Dan Francis of Andrews ... [Read More]

Advantage promotes Frasher to national sales director

Advantage promotes Frasher to national sales director
Tuesday, Oct. 3, 2023, 12:01 PM
BHPH Report Staff
On Monday, Advantage Automotive Analytics announced the promotion of Melissa Frasher to national sales director. The provider of modern data analytics and advanced risk-mitigation solutions for vehicle finance professionals highlighted the executive move is part of its ongoing national expansion ... [Read More]

WSIADA partners with ComplyNet to boost resources for Washington state independent stores

WSIADA joins forces with ComplyNet for Washington's indie stores.
Friday, Sep. 22, 2023, 11:06 AM
BHPH Report Staff
This week, ComplyNet announced a strategic partnership with the Washington State Independent Auto Dealers Association (WSIADA) in a move aimed at streamlining compliance processes for independent stores in the Evergreen State. In an era of increasing regulatory scrutiny and growing ... [Read More]

Revisiting topic of partial payments

Revisiting topic of partial payments
Thursday, Sep. 14, 2023, 10:34 AM
BHPH Report Staff
It’s a scenario buy-here, pay-here dealerships and subprime auto finance companies might face almost daily. The customer’s monthly payment is due, and it’s $500. But the individual encountered an issue and asked your representative if $250 could be accepted now ... [Read More]

Rise in bankruptcy filings ‘becoming a reality’

bankruptcy 2
Thursday, Sep. 7, 2023, 10:17 AM
BHPH Report Staff
With at least one expert explaining expectations are “becoming a reality,” buy-here, pay-here dealerships and finance companies that still will book paper with consumers in an active bankruptcy are getting a deeper potential customer pool. According to data provided by ... [Read More]

Campbell to succeed Williams as Car-Mart CEO

Campbell to succeed Williams as Car-Mart CEO
Tuesday, Sep. 5, 2023, 10:11 AM
BHPH Report Staff
Coming off the first quarter of its 2024 fiscal year that included sales gains and “normalization” of charge-offs, America’s Car-Mart also announced on Tuesday that its board of directors has elected current president Doug Campbell to succeed Jeff Williams as ... [Read More]

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