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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

Martin ready to serve NIADA & ‘resilient’ dealers

Martin ready to serve NIADA & 'resilient' dealers
Tuesday, Mar. 21, 2023, 02:46 PM
Richard Greene, NIADA
Spending the past 16 years representing independent dealers in Texas, Jeff Martin has developed an immense respect and admiration for the men and women in the industry. He’s watched dealers put thousands of dollars on the line at auction and ... [Read More]

Florida & Texas choose new dealer association leaders

Florida & Texas choose new dealer association leaders
Tuesday, Mar. 14, 2023, 03:34 PM
BHPH Report Staff
The independent dealership associations in both Florida and Texas now have new leaders. In the Sunshine State, a familiar name and a former dealer and 20 group moderator now is the overseer of the Florida Independent Automobile Dealers Association, as ... [Read More]

Houston BHPH dealer establishes marketing & consulting firm

Houston BHPH dealer
Thursday, Mar. 9, 2023, 04:00 PM
BHPH Report Staff
The owner of a Houston buy-here, pay-here dealership is getting in the full-service marketing and consulting business, too. Kendra Brown, a native Houstonian and owner-operator of a BHPH dealership, recently founded The Dream Team Media Company alongside a team of ... [Read More]

Alabama independent dealers name PassTime as preferred vendor

PassTime at NADA Show 2022 for web
Thursday, Mar. 9, 2023, 03:58 PM
BHPH Report Staff
PassTime is rolling in Alabama. The provider of GPS Solutions announced this week that it has been named a preferred vendor by the Alabama Independent Automobile Dealers Association (AIADA). AIADA’s preferred vendor designation is provided to vendor members of the ... [Read More]

‘Mounting economic challenges’ push February bankruptcies higher

bankruptcy
Tuesday, Mar. 7, 2023, 03:11 PM
BHPH Report Staff
Connected with what one expert said is “the mounting economic challenges they now face,” consumers and businesses combined to generate double-digit increases year-over-year in new bankruptcy filings in February, According to data provided by Epiq Bankruptcy, the 31,889 total new ... [Read More]

NIADA notes: Revitalized CMD class & charge against noncompetes

NIADA notes: Revitalized CMD class & charge against noncompetes
Thursday, Mar. 2, 2023, 04:40 PM
BHPH Report Staff
The National Independent Automobile Dealers offered updates this week on a pair of fronts — its certified master dealer program as well as federal actions involving noncompete stipulations. In the program’s near 30 years, the association said 270 auto dealers ... [Read More]

PODCAST: America’s Car-Mart director of acquisitions Steve Taylor

Monday, Feb. 27, 2023, 02:10 PM
BHPH Report
If Steve Taylor told another buy-here, pay-here operator, “I know what you’re going through,” he would be speaking from legitimate experience. An operator for more than two decades before selling his business to America’s Car-Mart, Taylor now serves as the ... [Read More]

PODCAST: Agora Data CEO Steve Burke on state of BHPH operator finances

Steve Burke at NADA Show 2023
Tuesday, Feb. 21, 2023, 03:47 PM
BHPH Report Staff
Cherokee Media Group senior editor Nick Zulovich reconnected with Agora Data CEO Steve Burke during NADA Show 2023 in Dallas for this episode of the Auto Remarketing Podcast. Burke shared his perspectives on how buy-here, pay-here dealerships are doing financially ... [Read More]

NIADA joins 4 other organizations cheering introduction of REPAIR Act in House

NIADA joins 4 other organizations cheering introduction of REPAIR Act in House
Thursday, Feb. 16, 2023, 03:34 PM
BHPH Report Staff
Five industry organizations — including the National Independent Automobile Dealers Association — welcomed the recent reintroduction of the Right to Equitable and Professional Auto Industry Repair (REPAIR) Act in the U.S. House. According to NIADA, the REPAIR Act (H.R. 906) ... [Read More]

Top 10 vehicles NextGear Capital floor planned in 2022

NextGear Capital
Tuesday, Feb. 14, 2023, 03:47 PM
BHPH Report Staff
It already might be Valentine’s Day, but we’re not yet finished with top 10 lists recapping 2022. NextGear Capital recently highlighted the Top 10 vehicles on its floor plan in 2022. Executives pointed out that eight of the top 10 ... [Read More]
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