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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

ABCoA to begin 40th year in business with Deal Pack User Conference

6 enhancements of cyclCRM from ABCoA
Tuesday, Feb. 14, 2023, 03:46 PM
BHPH Report Staff
Advanced Business Computers of America (ABCoA) is kicking off its 40th anniversary by hosting its fifth Deal Pack User Conference on Feb. 27-28 at its headquarters in Jacksonville, Fla. The software-as-a-service company dedicated to the used-vehicle and special finance industries ... [Read More]

Jeff Martin to become next NIADA CEO

Jeff Martin at UCW
Monday, Feb. 13, 2023, 02:08 PM
BHPH Report Staff
The National Independent Automobile Dealers Association found its new chief executive officer in another part of the Lone Star State. The NIADA board of directors selected Jeff Martin, the executive director of the Texas Independent Automobile Dealers Association, to lead ... [Read More]

Tips to handle TikTok-inspired rescission letters

best practices
Thursday, Feb. 9, 2023, 04:24 PM
BHPH Report Staff
A recent Tip of the Week from Ignite Consulting Partners delved into the social media world your children might know well — TikTok. Ignite recapped that during the last few weeks, a TikTok video went viral and gave consumers some ... [Read More]

Byrider broadens Florida footprint

byrider picture for web
Thursday, Feb. 9, 2023, 04:22 PM
BHPH Report Staff
The newest Byrider location opened this week in the Sunshine State. The franchise chain of buy-here, pay-here dealerships made its way into the South Florida market with a new store at 2008 Okeechobee Blvd. in West Palm Beach, Fla. Byrider ... [Read More]

Agora Data secures SOC 2 Compliance Certification

Chad Stilwell for web
Thursday, Feb. 9, 2023, 04:20 PM
BHPH Report Staff
Agora Data recently received a compliance certification with the American Institute of Certified Public Accountants (AICPA’s) System and Organization Controls (SOC) 2. According to a news release, Agora Data’s SOC 2 Type II standard for information security was certified by ... [Read More]

Bankruptcies start 2023 on the rise

bankruptcy january 2023 for web
Tuesday, Feb. 7, 2023, 03:44 PM
BHPH Report Staff
Bankruptcy new filings were up year-over-year across Chapter 7, 11, 13, and 15 in January, according to data provided by Epiq Bankruptcy. However, one expert said long-term trends remain “inconclusive.” Total U.S. bankruptcy filings in January came in at … [Read More]

Survey: 40% of dealers unhappy with vehicle photo vendor

Worker polishing car
Thursday, Feb. 2, 2023, 04:02 PM
BHPH Report Staff
If a picture is worth 1,000 words, perhaps dealers might use that many to describe the state of their vehicle images used to highlight their inventory. Dealer Image Pro, a leader in professional photo, video and 360-degree software for automotive ... [Read More]

Brotherton returns to NIADA to moderate 20 groups

David Brotherton with logo for web
Tuesday, Jan. 31, 2023, 04:28 PM
BHPH Report Staff
Coinciding with the National Independent Automobile Dealers Association and Buckeye Dealership Consulting announcing an integration of the NIADA 20 Groups with Buckeye’s Dealer Performance Groups, NIADA is welcoming back one of its previous moderators. According to another announcement from NIADA, ... [Read More]

Cox Automotive promotes 3 execs to fill key roles at NextGear Capital

nextgear execs for web
Tuesday, Jan. 31, 2023, 04:26 PM
BHPH Report Staff
NextGear Capital closed the opening month of the new year by announcing the promotion of three individuals from Cox Automotive to fill key roles on its client-facing team. The moves are aimed strengthen its partnerships and further its commitment to ... [Read More]

NIADA & Buckeye merging 20 groups

news pic_156
Monday, Jan. 30, 2023, 02:07 PM
BHPH Report Staff
Immediately after the National Automobile Dealer Association wrapped up NADA Show 2023, the National Independent Automobile Dealers Association made a major move.   On Monday morning, NIADA and Buckeye Dealership Consulting announced an integration of the NIADA 20 Groups with ... [Read More]
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