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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

One View hires former Auto/Mate DMS exec as VP of sales

One View hires former Auto/Mate DMS exec as VP of sales
Tuesday, May. 16, 2023, 11:16 AM
BHPH Report Staff
One View, a leading provider of document management solutions for automotive dealerships, announced the appointment of Jeff Lippold as the company’s new vice president of sales. With more than 25 years of experience in the automotive industry, the company whose ... [Read More]

Ignite uses recent $24M enforcement action by CFPB to reiterate importance of handling credit disputes

credit report image
Tuesday, May. 9, 2023, 11:27 AM
BHPH Report Staff
Ignite Consulting Partners recently reinforced its roster of compliance experts. The firm also relayed a tip of the week in connection with an enforcement action by the Consumer Financial Protection Bureau totaling more than $24 million to remedy alleged misdeeds ... [Read More]

2 notable trends from April bankruptcy report

bankruptcy
Thursday, May. 4, 2023, 12:03 PM
BHPH Report Staff
Epiq Bankruptcy uncovered a pair of notable trends included in the April filing data the firm shared this week. Perhaps more relevant to buy-here, pay-here dealerships are trends Epiq spotted for the first time since April and May of 2019. ... [Read More]

Tricolor gains US patent for AI-driven underwriting tool

Tricolor gains US patent for AI-driven underwriting tool
Tuesday, Apr. 11, 2023, 10:21 AM
BHPH Report Staff
Last week along with making a move with Point Predictive, Tricolor announced that it has secured U.S. Patent No. 11,574,362 for its artificial intelligence (AI) interactive tool called Automás. The company highlighted this new tool leverages data across Tricolor’s entire ... [Read More]

NIADA welcomes Buckeye as newest National Corporate Partner

NIADA welcomes Buckeye as newest National Corporate Partner
Tuesday, Apr. 4, 2023, 10:43 AM
BHPH Report Staff
The National Independent Automobile Dealers Association added more resources for members on Tuesday. Buckeye Dealership Consulting, a nationwide reinsurance services and F&I products provider for buy-here, pay-here and independent dealers, now is a Gold Level National Corporate Partner of NIADA. ... [Read More]

Bankruptcies surge to finish Q1

Bankruptcies surge to finish Q1
Tuesday, Apr. 4, 2023, 10:43 AM
BHPH Report Staff
Bankruptcy filings in 2023 clearly are on the rise. According to data provided by Epiq Bankruptcy on Monday, new bankruptcy filings in March registered year-over-year increases across all U.S. major filing categories for the third month in a row. Epiq ... [Read More]

Indianapolis BHPH dealer donates $94K to nonprofits in 2022

Indianapolis BHPH dealer
Friday, Mar. 31, 2023, 11:37 AM
BHPH Report Staff
Indianapolis-based buy-here, pay-here dealership Oak Motors shared some details Friday on its recent charitable work. The dealership donated a total of $94,000 to seven charities in the Indianapolis, Muncie and Anderson areas of Indiana during 2022. Those nonprofits included Wheeler ... [Read More]

Sugar Ray Leonard scheduled to appear at NIADA Accelerate 2023

Sugar Ray Leonard scheduled to appear at NIADA Accelerate 2023
Friday, Mar. 31, 2023, 11:00 AM
BHPH Report Staff
One of the best athletes ever to step in the boxing ring will be on stage this summer during the National Independent Automobile Dealers Association’s annual gathering. Sugar Ray Leonard will share his drive for success as the keynote speaker ... [Read More]

PODCAST: 2 dealer experts on path to compliant & valuable online reviews

podcast
Thursday, Mar. 30, 2023, 11:27 AM
BHPH Report Staff
Two experts who specialize in working with independent and buy-here, pay-here dealerships discussed a crucial resource that can help operators tremendously — online reviews. In this episode of the Auto Remarketing Podcast, Kenny Atcheson of Dealer Profit Pros and Steve ... [Read More]

PODCAST: What to expect at this year’s BHPH United

PODCAST
Thursday, Mar. 23, 2023, 10:55 AM
BHPH Report Staff
Steve Levine of Ignite Consulting Partners returns for another visit on the Auto Remarketing Podcast. This time, Levine highlights the potential benefits dealers can get from going to Las Vegas at the end of April for BHPH United, an intense, ... [Read More]
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